IPCC V5 1

[nedalsd]

WE have IPCC v5 with CCM 3.4.3
the IPCC support inbound comunication
we need to make it support outbound as well
what kind of licance we need.

thanks
Nedal

 

[whykap]

If by outbound you refer to the new outbound calling feature that 5.0 has you don't need any licenses to activate. Just need to configure the feature.
If that is not what you are asking please be more specific as to what you want to achieve.

 

[nedalsd]

Dear whykap
thanks alot
you are right this is what i am taking about the new outbound calling feature that 5.0 support
can you give me simple steps of doing this as much as possible.

thanks
nedal

 

[whykap]

My apologies but I was wrong on my first post. You do need to purchase outbound licenses for the outbound preview dialer feature. You also need to have the premium license package in addition to the outbound licenses.

You can order both through your cisco VAR.
Here is a link on how to configure outbound dialer step by step:

http://cisco.com/application/pdf/en/us/guest/products/ps8219/c1067/ccmigration_09186a008084be19.pdf

This doc also explains the licensing requirements for the outbound dialer feature.