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IPCC Supervsor

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Planetmaker

Planetmaker

Technical User
Oct 18, 2006
224
GB
We've recently upgraded from CallManager 4.0 to 4.2 and have the IPCC frrebie running on the publisher. This was completely reinstalled as the freebie version could not be upgraded and the config copied over by the engineer that did the upgrade who came from our (crap)suopport company.
After installing the Agent and Supervisor plugins afresh we've noticed that in the Supervisor screen there is no team lited in the "Select Team" drop down box. Where does this get populated from and could the engineer have missed something?
The rest of the IPCC appears to work fine its just that the Spuervior of the group needs this functionality for stats.
 
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What version of IPCC is it? if its 4.0 it sound like the teams are not configured. The sup desktop pulls the team info from the database in IPCC. You may need to login to Appadmin and resetup the teams.

SBD
CCDP,CCNP,CCVP, CCIE Voice written
 
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