Is there a way for Agents to see how many calls are in Queue without having to give them rights to CSR Administration to view Real Time Reporting? We want our Agents to have the ability to see how many calls are still in Queue this way we don't have anyone going to "Not Ready" while we still have customers on the line awaiting Customer Service. Sorry if this is a Newb question, this system just got put in a month ago and we are still in the learning phase.
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IPCC Queue Status 1
- Thread starter Maugwa
- Start date
You can use the IP Phone Agent which requires a service to point to:
set this service up and have them log in to the agent via the phone and they can see the queued calls number in there.
Or have something display the queued calls from the Real-Time database on the IPCC server.
set this service up and have them log in to the agent via the phone and they can see the queued calls number in there.
Or have something display the queued calls from the Real-Time database on the IPCC server.
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1
- #3
Hi,
I think that this URL can you help.
Regards
Armen
I think that this URL can you help.
Regards
Armen
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