IP9608 - Connection Issues

[Ruuvan]

Hello tek-tips,

I am hoping you can help me.

I have tried to get this working myself from the past threads on here but I'm having no joy, hopefully it's something easy you'll see immediately.

9608 handset configured with WAN IP of main system site, ports forwarded on Cisco router (unsure of exact model) as confirmed by IT company. Makes it harder as we're not doing the network equipment for this, but do love a challenge.
We've got a ton working on our own networks with Drayteks, so it's not like we've not done this before.

System Version - 9.0.300.941

Have tried the NoUser shortcode REMOTE_H323=1800 and had ports changed on router, still no connection.

System Monitor;
831783566mS H323Evt: Recv GRQ from 6db05682
831783567mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831783567mS H323Evt: found number <400>
831783634mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 0
831783634mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831783634mS H323Evt: found number <400>
831783635mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831783635mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831783635mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831783636mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
831786219mS H323Evt: Recv GRQ from 6db05682
831786219mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831786219mS H323Evt: found number <400>
831786259mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 1
831786259mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831786259mS H323Evt: found number <400>
831786259mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831786259mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
831786259mS H323Evt: GK: Unregister endpoint RuachBrixton_5485af845ffa12a5 for extension 400 reason 4
831786260mS H323Evt: GK: Send URQ
831786261mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831786261mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831786261mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0

********** SysMonitor v9.0.3.0 build 941 [connected to 192.168.254.249 (RuachBrixton)] **********
831788699mS H323Evt: Recv GRQ from 6db05682
831788700mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831788700mS H323Evt: found number <400>
831788739mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 1
831788739mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831788739mS H323Evt: found number <400>
831788740mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831788740mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
831788740mS H323Evt: GK: Unregister endpoint RuachBrixton_5485af876e5f1f0e for extension 400 reason 4
831788741mS H323Evt: GK: Send URQ
831788741mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831788742mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831788742mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
831791180mS H323Evt: Recv GRQ from 6db05682
831791180mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831791180mS H323Evt: found number <400>
831791219mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 1
831791220mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831791220mS H323Evt: found number <400>
831791220mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831791220mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
831791220mS H323Evt: GK: Unregister endpoint RuachBrixton_5485af8a74692b7b for extension 400 reason 4
831791222mS H323Evt: GK: Send URQ
831791222mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831791222mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831791223mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
831793661mS H323Evt: Recv GRQ from 6db05682
831793661mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831793661mS H323Evt: found number <400>
831793702mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 1
831793702mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831793702mS H323Evt: found number <400>
831793703mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831793703mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
831793703mS H323Evt: GK: Unregister endpoint RuachBrixton_5485af8c026a0acb for extension 400 reason 4
831793704mS H323Evt: GK: Send URQ
831793704mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831793704mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831793705mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
831796143mS H323Evt: Recv GRQ from 6db05682
831796144mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831796144mS H323Evt: found number <400>
831796183mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 1
831796183mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831796184mS H323Evt: found number <400>
831796184mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831796184mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
831796184mS H323Evt: GK: Unregister endpoint RuachBrixton_5485af8e02dc4105 for extension 400 reason 4
831796185mS H323Evt: GK: Send URQ
831796186mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831796186mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831796186mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
831798624mS H323Evt: Recv GRQ from 6db05682
831798625mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831798625mS H323Evt: found number <400>
831798664mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 1
831798664mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831798664mS H323Evt: found number <400>
831798665mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831798665mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
831798665mS H323Evt: GK: Unregister endpoint RuachBrixton_5485af91644a7431 for extension 400 reason 4
831798666mS H323Evt: GK: Send URQ
831798667mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831798667mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831798667mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
831801105mS H323Evt: Recv GRQ from 6db05682
831801105mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831801105mS H323Evt: found number <400>
831801144mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 1
831801144mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831801144mS H323Evt: found number <400>
831801145mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831801145mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
831801145mS H323Evt: GK: Unregister endpoint RuachBrixton_5485af945bf34107 for extension 400 reason 4
831801146mS H323Evt: GK: Send URQ
831801146mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831801146mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831801147mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
831803582mS H323Evt: Recv GRQ from 6db05682
831803583mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831803583mS H323Evt: found number <400>
831803621mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 1
831803621mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831803621mS H323Evt: found number <400>
831803622mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831803622mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
831803622mS H323Evt: GK: Unregister endpoint RuachBrixton_5485af960a7e3200 for extension 400 reason 4
831803623mS H323Evt: GK: Send URQ
831803623mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831803624mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831803624mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
831806062mS H323Evt: Recv GRQ from 6db05682
831806063mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831806063mS H323Evt: found number <400>
831806102mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 1
831806102mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831806102mS H323Evt: found number <400>
831806103mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831806103mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
831806103mS H323Evt: GK: Unregister endpoint RuachBrixton_5485af98610e1c02 for extension 400 reason 4
831806104mS H323Evt: GK: Send URQ
831806105mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831806105mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831806105mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
831808538mS H323Evt: Recv GRQ from 6db05682
831808539mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831808539mS H323Evt: found number <400>
831808577mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 1
831808577mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831808577mS H323Evt: found number <400>
831808578mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831808578mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
831808578mS H323Evt: GK: Unregister endpoint RuachBrixton_5485af9b5a33408e for extension 400 reason 4
831808579mS H323Evt: GK: Send URQ
831808580mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831808580mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831808580mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
831811014mS H323Evt: Recv GRQ from 6db05682
831811015mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831811015mS H323Evt: found number <400>
831811054mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 1
831811054mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831811054mS H323Evt: found number <400>
831811055mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831811055mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
831811055mS H323Evt: GK: Unregister endpoint RuachBrixton_5485af9d70ca4867 for extension 400 reason 4
831811056mS H323Evt: GK: Send URQ
831811056mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831811056mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831811057mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
831813493mS H323Evt: Recv GRQ from 6db05682
831813494mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831813494mS H323Evt: found number <400>
831813531mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 1
831813531mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831813531mS H323Evt: found number <400>
831813532mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831813532mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
831813532mS H323Evt: GK: Unregister endpoint RuachBrixton_5485af9f3ce358aa for extension 400 reason 4
831813533mS H323Evt: GK: Send URQ
831813533mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831813533mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831813534mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
831815966mS H323Evt: Recv GRQ from 6db05682
831815966mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831815967mS H323Evt: found number <400>
831816004mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 1
831816004mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831816004mS H323Evt: found number <400>
831816005mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831816005mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
831816005mS H323Evt: GK: Unregister endpoint RuachBrixton_5485afa25acf6340 for extension 400 reason 4
831816006mS H323Evt: GK: Send URQ
831816006mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831816007mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831816007mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0
831818445mS H323Evt: Recv GRQ from 6db05682
831818446mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831818446mS H323Evt: found number <400>
831818486mS H323Evt: Recv: RegistrationRequest 109.176.86.130; Endpoints registered: 0; Endpoints in registration: 1
831818486mS H323Evt: e_H225_AliasAddress_dialedDigits alias
831818486mS H323Evt: found number <400>
831818487mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
831818487mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
831818487mS H323Evt: GK: Unregister endpoint RuachBrixton_5485afa530183275 for extension 400 reason 4
831818488mS H323Evt: GK: Send URQ
831818489mS H323Evt: RRQ --- Register extn 400 using product IP_Phone, version 6.2209
831818489mS H323Evt: <400> registered, ipo behind nat 1, phone behind nat 1
831818489mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0


-
Hopefully you'll see something obvious; I've only got the trace running for all things H323, not had to troubleshoot one so much so let me know if you need another filter to identify this.

Thanks in advance.

 

[gwebster]

FWIW, I see that you are using 6.2209 software on the 9608. You may want to try a more recent version.

 

[Ruuvan]

Thank you, gwebster.

Managed to get the Firmware up to 6.3116 but can't seem to get it any higher; have the latest FW (6.4-odd) on the Manager PC with the system pointing to this for upgrades.

Is there anything else you could suggest?

 

[tlpeter]

Did you checked the remote worker option for the user?
Did you check the H.323 remote worker on the wan port?

BAZINGA!

I'm not insane, my mother had me tested!

 

[Ruuvan]

Hi, tlpeter, thanks for your response.

Yes, all remote worker/extn enabled on the port VoIP settings and against the user and extension.

Their IT company are making another change so I'll be testing it again today. Appreciate all the input thus far.

 

[Gunnaro]

Could be that port 1720:TCP on the firewall by mistake is set to UDP.


Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[Ruuvan]

Thank you, Gunnaro.

I've got a list of what they've set up, doesn't appear to match up with what I asked for!
UDP 49152-53247
UDP 1718
UDP 1719
UDP 1720
UDP 5060
TCP 5060
ICMP (said they've opened this up for the device, not sure what ICMP means)
TCP 1720
TCP 5005

Could it be causing issues that 1720 is enabled for both UDP and TCP?

As always, thank you all for your assistance.

 

[Gunnaro]

ICMP is for Ping and Trace route.

Not sure what happens if both UDP and TCP is enabled on same port, but I'd take the UDP away.

Any H.323 fixup active on the Cisco?

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[Ruuvan]

UDP port 1720 is now removed. Everything else still in place port-wise.
All H323 inspection is turned off on the device. Still getting the same thing on Monitor.

Model of Cisco equipment (in case it helps!);
ASA Version 8.2(1)
Device manager 6.2(3)
Hardware ASA 5505

 

[nnaarrnn]

I would have your phone VPN to that ASA instead of port forward through it.

 

[Ruuvan]

Thank you, nnaarrnn.

I will give this a try; though it is not something I've done before I have read up on the how.

Thank you again to everyone for your responses.

 

[Gunnaro]

It is the preferred way to do this, way safer.
ASA 5505 is pretty easy to configure, the wizard does most of the job.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[nnaarrnn]

If the ASA + IPO are on the same network, and the client is using a Windows DHCP server, have their IT setup the VPN in the ASA, with a couple addresses outside of the regular DHCP range to use as DHCP for your VPN phone(s).

It will be more secure than opening up the IPO to the world, and you'll fight the IT staff less about talk paths and audio issues.

 

[tlpeter]

Do you have stun configured on the lan port and if you did what is the outcome?

BAZINGA!

I'm not insane, my mother had me tested!

 

[Ruuvan]

RE Stun; it is configured and goes out on port 3478. Returns the correct WAN IP so it would appear that's all set up correctly?

 

[tlpeter]

Should be correct.
Then only the router could be the problem.

BAZINGA!

I'm not insane, my mother had me tested!

 

[Ruuvan]

Hello all,

Thank you all again for your help.

We rebooted the CCU on Friday and the phones are coming up today. I can only assume the changes made by the IT company have worked and a reboot was needed for the system to see it?

Anyway; thanks again!