IP600 with onboard Audix (Defone)

[pabell]

We have an issue where the Audix picks up and you hear 3 - 4
seconds of silence ....NO Alarms on Ip600 , Audix

busy board a12
test board a12 (Pass)
release board a12

test board a12 long clear (Pass - resolved)

sa trans and did a reset system 4

Audix still picks up and silence .......

tier 3 logged in and said you are setup wrong on the integration

they said we would have to resolve before calling in again

keep in mind this has worked for over a year .....

ports setup as

extension 291
type 2500
port a1202
name test n

lwc recept AUDIX
switchhook flash y adjunct sup y


line appearence : Call Appearence


all other settings on this page are n

extension 292 port a1203 no name
extension 293 port a1204 no name
extension 294 port a1205 no name
extension 295 port a1206 no name
extension 296 port a1207 no name
extension 297 port a1208 no name
extension 298 port a1201 Audix ...in name field

they are members of hunt 1
group type ucd-mia
queue y
queue length 8

masseage center Audix

members
291
292
293
294
295
296
297
298

no where in the audix portion do you see anything for
port assignment , services ...... Definity audix has you enter
the extensions in the correct order ......

I have looked on the website without much luck ....

any and all posts we be helpful ......

 

[pabell]

FYI

list history shows no changes made to Hunt or members since
it was setup a year ago ......I was not the one who set it up

Pabell

 

[t3chhelp]

Take a look in bash to see if all the audix services have started up. Start the services manually if they are not up.

 

[pabell]

Logged into bash all services were up ....

Tier 3 called into IP600 and put in a couple of patches

12,14,15,22 for release 10 they also did a database
clean up and fix ....stop and restarted the system

I had already done the stop and restart ......

I reprogrammed the ports in order
for x291 a1201 through 298 a1208

Tier 3 says it should never have worked out of order
as stated in first post .....

Thanks for the reply ......
after 3 hours on the phone it was resolved