IP500V2 Help after Factory Reset

[lithiumpro]

I have worked on other manufacturers' phone systems and never experienced something so stupid as this. I got this system from local auction with phone, I have an IPO IP500V2 CONTROL UNIT - PCS16 - FK SN 1371147461 with a module of DS (1-6) 700504556 was booting up and recognizing my phones 2420 and 6402D, but I could not make intercom calls as it was saying, I think. No user. At the time, I had no access to the system web IP or even the management software. So, looking on YouTube, I found that you can factory reset the device and get the IP to a default. Well, I did so not knowing anything about licensing of any kind, it seems this is the first system that I have dealt with that has something like this.

Now I can access the system via management software, and IP says that I have version 9.1.600. But now all my phones say no license and in basic mode It says that they are barred.
Not knowing that I should of made a backup of the card before doing this reset. How can I get this back working? The SD card did have a backup folder, but as I replaced it as the primary folder, as some have suggested, I still have the same issues.

All I'm trying to do is get this system back up and running as a demo to test the following phones. 2024, 6408D+, 6402D, 9650's
I just need to do a simple intercom and access the analog phone line in the module.
Looking at the forms, it seems that I'm missing an Essential License to make anything work. I would have thought this would be part of the module and not something virtual.
Is there any way of getting this back?

 

[IamaSherpa]

Are you using refurbished systems and phones?

 

[greggster]

You should be able to get the digital phones to come up in BASIC mode without the licenses. If you did a factory reset without doing a backup first or copying your license files if they were still ADI ( not PLDS), you most likely lost your ADI/ PLDS licenses which can't be recovered. Those licenses are required to make IP sets work and Essential edition work. I think the only way to remedy your issue now is to re-purchase new licenses.

 

[ipohead]

I've learned the hard way to do my homework before resetting any kit - and it is not just Avaya.

Digital and analogue phones should in Basic mode though I've not used those models.

I assume you have a VCM card for IP phones which will no longer work but I recall you get 6 'free' SIP channels.

 

[lithiumpro]

You should be able to get the digital phones to come up in BASIC mode without the licenses. If you did a factory reset without doing a backup first or copying your license files if they were still ADI ( not PLDS), you most likely lost your ADI/ PLDS licenses which can't be recovered. Those licenses are required to make IP sets work and Essential edition work. I think the only way to remedy your issue now is to re-purchase new licenses.

Yes, I didn't know I needed to back things up and just factory reset the device. I have it set to basic now, but all the phones are saying BARRED, I cannot find any location to enter a license code. I have the SD card that came with the unit that seemed to work before.. its a FK SN 1371147461 Is there not a way to get the original default license coded that would of come with this unit.

 

[Menniss]

You need to engage with a partner. If you have been editing the SD card it will probably need to be formatted and recreated. (With the Manager app)

Noi idea why you would want to demo such outdated phones but each to their own.

A partner who knows what they are doing should be able to recover the ADI licences for you