Hello -
Any advice would be greatly appreciated.
We currently have an IP500V2 11.0.4.6 system w/ a SBCE & utilize Avaya Workplace for IOS/Android for our remote workers. We recently received trouble calls that the IOS users are not receiving calls on their Iphone devices unless they have the Avaya Workplace for IOS application open. When they put the app in the background, they do not receive calls any more - even though i still see the phone registered/connected thru IPO System Status. We have read in a few other threads that you need to ensure that Apple Push Notifications are enabled on your system / however, we are still on Release 11.0.4.6, and i see that the apple push notification option wasnt implemented until release 11.1. Unfortunately we are also still currently using VMPRO with a Windows Server 2019, and therefor would have to migrate that to an applications server in order to upgrade to 11.1. Is there anyway to get this working again so that they can receive workplace calls on their workplace for ios app? It was always working fine up until a couple months ago when a workplace app update took place and broke it - but unfortunately I do not see any way to roll back to older versions of the ios app.Any advice would be greatly appreciated.