IP500 and IP400 DS

[kane77]

Hi,
I just got a new IP500, and I'm trying to hook up the 16 ports IP400 DS, and it doesn't seem to be able to see it. I have the license for IP500 pro which is installed and valid. I connect the DS and reboot all the units, then I go in the upgrade menu, and I see only the IP500, when I try to add manualy, by clicking New Control Unit, it doesn't see it either.

Config:
IP500
Version 4.0 (5)
16 ports IP400 DS

License
IPPRO
VMPRO
6 VM ports

Thanks

 

[jamie77]

Make sure the DS unit is powered and has a green light on the front and then restart the IP500.

Have you got the IP500 working?? Have you upgraded it from out of the box 4.0.0>4.0.5

I have an IP400 DS16 on my IP500 with no problems

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[aarenot]

If not done, upgrade the IP500 by itself without the other unit even connected. then go forward.

 

[kane77]

Hi,

The IP500 have been upgraded from 4.0.0 > 4.0.5, without any problems, but I did it without the IP400 DS connected (I did not have the right license at that time). I soon as I got the license, I pluged the IP400 into the system server (IP500), the green light on the DS turn on after it finished is boot sequence. The IP500 have three 8 ports DS card in it with a 4 ports trunk daughter card into each one, for a total of 12 analog trunk line, and they work just fine. I really don't know what's going on

I suspect that the DS unit have a really old version in it.

 

[jamie77]

I am assuming the IP500 was off when you plugged in the DS16.

If not, then next time you plug in expansion unit in, do it with the unit off.

Mine worked first time.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[kane77]

You assumed right, the IP500 was off, then I waited to turn it on until the green light on the DS16 was green.

 

[tlpeter]

try upgrading it with an 406 or 412
then connect it again and see if it then works

or another thing ,are you using the blue cable that came with the ds unit ?


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kane77]

Hi,

Unfortunately I don't have a 406 or 412, and yes I used the blue cable that comes with the unit

 

[aarenot]

return the 500 to default, and try again.

 

[tlpeter]

with the config open,do you see the ds unit in the control unit ?


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kane77]

aarenot: I already did that
tlpeter: No I don't seen it in the manager when I open the config.

Thanks

 

[tlpeter]

when you plug in a phone does it start up ???
it should at least do something


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kane77]

@tlpeter

When I plug a phone on it, the phone start to boot, but on the 5420 it get stuck on the first screen that says please wait... on the 5410 I see nothing except the three appearance and on a 5402, absolutely nothing happen.

 

[tektekkie]

Try connecting the IP400 to Port 2 of the expansion port sockets on the back of the IP500 instead of port 1, where I assume it was originally. Again power both units down. Power up IP400 first wait for green then power up IP500. If still the same you will have to take steps to distinguish if fault is with IP500 or DS module. Try a different DS module connected to the IP500 otherwise you'll have to oblige tlpeter's suggestion and get hold of a 406, 412.

 

[gmgbg]

I guess you already tried to switch to another expansion port.
The sys monitor, does it say any thing strange?
It would be nice to know if it works with another IP Office or not.

 

[kane77]

All Right, I did try to plug the DS into another expension port, but with no result. Here a snippet of the log taken from Monitor

********** SysMonitor v6.0 (5) **********

********** contact made with 192.168.42.1 at 09:48:33 22/6/2007 **********

********** System (192.168.42.1) has been up and running for 5mins and 18secs(318925mS) **********


********** Warning: TEXT File Logging selected **********



********** Warning: TEXT Logging to File STOPPED on 22/6/2007 09:48:33 **********

318926mS PRN: Monitor Started IP=192.168.42.200 IP 500 4.0(5) 00E007028E15
(IP Office: Supports Unicode, System Locale is enu)
318926mS PRN: LAW=U PRI=0, BRI=0, ALOG=12, ADSL=0 VCOMP=0, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=0(VER=0 TYP=1) CALLS=0(TOT=0)
318955mS LIST2: IFACE(4) "LAN1","LAN2","DialIn","RemoteManager"
322926mS PRN: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
322926mS PRN: ++++++++++++++++++++ LIST OF MODULES ++++++++++++++++++++
322926mS PRN: +------------------------------------------------------------
322926mS PRN: + Slot 1: Base DIGSTA8 Board=0x12 PLD=0x06
322926mS PRN: + Mezzanine ATM4 Board=0x02 PLD=0x06
322926mS PRN: +------------------------------------------------------------
322927mS PRN: + Slot 2: Base DIGSTA8 Board=0x12 PLD=0x06
322927mS PRN: + Mezzanine ATM4 Board=0x02 PLD=0x06
322927mS PRN: +------------------------------------------------------------
322927mS PRN: + Slot 3: Base DIGSTA8 Board=0x12 PLD=0x06
322927mS PRN: + Mezzanine ATM4 Board=0x02 PLD=0x06
322927mS PRN: +------------------------------------------------------------
322927mS PRN: + Slot 4: Base NONE
322928mS PRN: + Mezzanine NONE
322928mS PRN: +------------------------------------------------------------
322928mS PRN: +++++++++++++++++ END OF LIST OF MODULES +++++++++++++++

********** SysMonitor v6.0 (5) [connected to 192.168.42.1 (00E007028E15)] **********

328943mS PRN: Monitor Status IP 500 4.0(5)
328943mS PRN: LAW=U PRI=0, BRI=0, ALOG=12, ADSL=0 VCOMP=0, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=0(VER=0 TYP=1) CALLS=0(TOT=0)

 

[jamie77]

It doesn't list the expansion modules there anyway, only the boards in the IP500 itself ("The Mezzanine")

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[tlpeter]

when you upgraded the ip500 was the ds module connected or did you after the upgrade ?



ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kane77]

Hi tlpeter,

I upgraded the IP500 without the DS16, I did not received the license when I updated the IP500 at version 4.05

Chris

 

[tlpeter]

just a guess but default it and attache the ds unit to it
and then upgrade
maybe it works

ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!