IP406V2 Install

[MWeise]

Hi guys,
I am installing an IP406V2 and I cannot get the Auto Attendant to pick up. The client can dial out all day long, get's dial tone etc. but NOTHING when calling in. Here is what I have checked so far:

1. Checked my short code and spelling and it's good to go.
2. Had the cliet dial the short code from his phone and he get's the AA.
2. Checked all the IP's, good to go.
3. Replaced the 4 port Analog daughter card, still nothing.
4. Had three guys from the distributor look at my configs, they say it's all good to go.

IP Office Unit version 3.2 (17)

Any body ever run into this and or have any suggestions?
Thanks,
Mike

 

[aarenot]

http://www.tek-tips.com/faqs.cfm?fid=6247

avaya in regard to an issue with lines coming off of a t1 via a channel bank, adit 600 channel bank. the adit 600 has an issue with its ring syne cycle, or something of that nature. i do not recall exactly, but wonder if you have straight copper lines, or coming off a channel bank.

i would try the things listed here with the new card, and call avaya for support, or your distributor.

You do not always get what you pay for, but you never get what you do not pay for.

 

[MWeise]

Thanks aarenot!! Great info!! The problem is actually with Avaya Tier three support right now. They looked at my config and said it looked fine and now they are checking the VM Pro DB file, etc. I personally think (in regard to your post about line quality) that that is the issue. If you watch the system monitor during an incoming call it says:

ATMChannel3 - Possible incoming
and then ATMChannel3 - Sloppy Timeout

Or something like that. Not sure but we have to do something QUICK, this client has had NO incoming calls for days and is ready to throw the unit through the window and/or return it. I can't seem to get Catalyst OR Avaya to understand that. The client is being a saint about this whole thing, but I am about at the end of my rope. I mean THREE Catalyst guys have looekd at it, now this is the second Avaya guy and we have gotten NO WHERE!! Thanks for letting me RANT!!

LATER!!
Mike

 

[aarenot]

tier 4 will probably give you a private build, when they get around to it. they did it for me on a similair one.

You do not always get what you pay for, but you never get what you do not pay for.

 

[MWeise]

Just heard from Avaya, they are sending it to their "lab". They can't figure it our either Gives me a little bit of satisfaction knowing that it's not me. You know how clients look at you as the engineer, when it's not working, and begin to allude to the fact that you don't know what you are doing? I was beginning to wonder if it was me....I'll keep everyone updated on what Avaya finds out.

Thanks for all the help!!

Mike

 

[MWeise]

Ok...up date,...deet da deet deeet deet...

Bad incoming line problems.....I looke dat the test trace form the lab and compared it to the trace I have for then incoming calls on my unit.

It goes from Possible Incoming to IDLE instead of routing the incoiming call as it does in the test tarce I got from the Avaya lab.

Greta info, not sure how to get it resolved though. Could be ring voltage, noise, etc. Have the carrier coming back out to see if they can get the specs up.

Thanks to everyone for the help!!
Mike

 

[aarenot]

i would recomend having yourself on site, and avaya on the phone to give you added clout with the telco. they may listen more to, or try harder to thoroughly test all aspects of the line if they know avaya itself is challenging the standards being met of their lines.

 

[MWeise]

Thanks, not sure I mentioned it but I had a Avaya BP in that area go out and take a look at it and the tech is saying that the client is having problems because there are no digital sets attached to the unit and that is what is causing the problem? Also said it's a KNOWN problem? Avaya says they never heard of it....anyways, we'll see. The guy is putting a digital set on the system tomorrow. I'll keep ya'all updated

Mike

 

[MWeise]

Ok...a FINAL update:

Sent out an Avaya BP in the area and they ran into the same issues, AA won't pick up. They contact Vodafone and they have NO idea. Avaya get's involved at Tier III for the fourth time and still NO worky. It turns out that this particular customer's phone company has a CHANNEL BANK on the other side of the punch down block that is/was causing all the issues. Which is REALLY frustrating because both the BP and I called them to confirm that ages ago (and several times)and they assured us there was NO Channel Bank anywhere on the incoming lines? BA&*$#ds. We loaded the Fimware patch and everything is good to go. Live and learn.

A BIG thanks to everyone for their help!!
Mike

 

[aarenot]

the interpretation of 'when the telco says it is not an issue with them'= if you can not prove it is us first, we will not consider if it is us or not. then after you prove it is us, we will deny it was us, even after we find our issue, and fix it.

that is the rule, however, there are a few exceptions, generally if your company resells, or does outside sales for the telco. they may then actually care what you say, if you find the right person to talk to. in that case, go to the salesman who sold the lines for your company, and ask them to address it with their telco outside sales support rep. the more lines you resell for them, the more the telcos outsides sales support rep will want to keep your company happy.