IP3300 hold/transfer calls

[wb575]

All,

We are running a IP3300 with IP,digital and analog phones. Ever so often we are coming a across a situation where a user cannont transfer or put a call on hold. It is like the phone locked up they do not loose the call but cannot do anything with it. This happens on all 3 types of phones. We are not running route optimization but each time this happens we have plenty of resources and no congestion. Our local Mitel tech. is working on the issue but it has been a almost a month with no resolution. Any ideas?

 

[kwbMitel]

Can you duplicate the problem reliably?

If so, then use the RESOURCES Maintenance command against the set while the problem is active.

I would try to see if there are some common resources that appear with every failure.

 

[wb575]

This problem happens only on inbound calls and I do not get notified of the issue until the call is over. So running the resources maintenance command while it is active has been an issue. We have caputed the issue in a cc trace and send that off to product support with no results.

 

[kwbMitel]

I have heard of similar issues when the called station is an ACD agent and silent monitor is active against the station.

Does this apply to your scenario?

 

[wb575]

Not one 100% but they are mostly ACD agents that this happens to. But no on is monitoring them at the time of the call. But this option is enabled.