Ip voice recoriding

[definityman]

Hi All,
does anybody know if there is a system to record voice over ip ( except using NICE products ).
My needing is to have a system that record calls beeing independent from the hook of the phone ( at the moment i'm using a G3r8.2 but we are thinking to upgrade to mv8700) and that is capable to be configured to record only calls arriving from specific numbers.


Thanks in advance.

Rgds

 

[colby007]

Try the racall product range not sure of the website but I'm sure it shouldn't be too hard to find. It's easy to intergrate with the definity and administer.

 

[DefinityUser]

We are using Racal recorders from Thales Contact solutions
(

http://www.thales-cs.ae).

It's good and easy to administer.

regds.

 

[DefinityUser]

I managed to get the full address of that company for you !!

It's this.

Thales Contact Solutions (Head Office)
Tollbar Way, Hedge End
Southampton, Hants SO30 2ZP
United Kingdom
Phone:+ 44 870 7224000
Fax:+ 44 870 7224500

regds.

 

[KoenT]

try this... it says it's for cisco ip phones, but it should work for Avaya as well. (make sure encryption is off when you go to multivantage 1.3 or later!)

You just sniff the traffic on the phones you want to record and use this nifty little tool

http://vomit.xtdnet.nl/

btw it's freeware

 

[mcopini]

FYI
Racall and Thales are now owned by NICE. (Just a detail)
But I'm kinda curious definityman; why no Nice products? Bad experiences? (I do not work for NICE, btw, just curious)



Kind Regards,
Maarten Copini

http://www.effecta.nl

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