IP telephone programming 1

[hico]

something is making the standard mute reset procedure not work on my IP sets. When I press mute or hold and the commands nothing happens. Also when I unplug and replug the phone I never get the "* to Program" option. DHCP and the TFTP server are set up. Any ideas???
Thanks

 

[phoneguy55]

what model phone?

for you * to program check you 46xxsettings.txt file

############# LOCAL PROCEDURE ACCESS SETTINGS ############
##
## Restrict Local Procedure Access
## Controls whether local (dial pad) procedures can be
## used to administer the telephone.
## 0 means local procedures can be accessed from the
## telephone.
## 1 means local procedures can not be accessed from the
## telephone.
## CAUTION:Be absolutely sure before setting PROCSTAT to 1
## SET PROCSTAT 0
##
## Local Procedure Password
## Sets password for local (dial pad) procedure access.
## (0 to 7 ASCII numeric digits). See your telephone's
## Administrator's guide for the default password
## supported by your release.
## SET PROCPSWD 27238

 

[hico]

It is happening on the 4610/4620 and the 4612 ip sets

 

[hico]

I checked and we are set to "SET PROCSTAT 0"

 

[hico]

Phoneguy55,
In our programming the "SET PROCSTAT 0" is set correctly. The only difference is our's doesn't have ## proceeding it. Is this needed??? Thanks for your help.

 

[SloTCMS30]

hico,

## comments out a line... remove the ## to activate... If everything is commented out then defaults are used...

“Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.”

- Epicurus

 

[wmainc]

I had this happen to me. The only way I got the phones to reset was to use

SET PROCSTAT 0

and

SET PROCPSWD ""

This reset the phone and gave me the "* to Program" prompt again.