IP Telephone/i2004 setup 2

[ChunkySushi]

Having an issue with our BCM400 and i2004.
Have two licenses/keys in the BCM system and also have two IP (i2004) phones. Simply plugging in the BCM400 (acting as DHCP server), i2004 phone, and laptop (management console/unified manager) into a switch. Our VAR had set it up, supposedly, so that we could just plug everything in when we were ready to implement.
Well, when I plugged it in, the i2004 goes "Server unreachable." No port filtering anywhere, and the management laptop connects fine.

This is what I see:

Services Status:
VoIP H323 Gateway Status is up
VoIP SIP Gateway Status is up

Under "IP Telephony"
Publishing to Lan 1 (which is plugged into the switch)

System Config:
Enabled w/NLP
6.3kbps
G.711
0 redundancy
IP Terminals
Name: VoIP Gateway
Status Up
Version 36.130.0.33
Nortel IP Terminals
Name: UTPS
Status Up
Version 36.160.30.12
Description: UNISTIM Terminal Proxy Server

Under IP Trunks (I think this is where stuff has to get filled out):
IP Trunks
Maximum Trunks 60
Total Trunk Credits 0
Number of H.323 Trunks 60
Number of SIP Trunks 0
H.323 Trunks
Fallback to Circuit Switched Enabled-All
Call Signaling Direct
Primary Gatekeeper IP 0.0.0.0 <-- is this where the problem is?
Backup Gatekeepers 0.0.0.0
Alias Names non
Registration TTL 60
Gateway Protocol Non
H245 Tunneling Dsabled
Call Signaling Port 1720
RAS port 0


Can anyone point me in the right direction?
(It's after hours, so VAR is closed... need to get this up and running soon)

 

[3Sixty]

If you have a look under downloads or faqs there is a guide on my website.

Marshall

You will need to register to download the IP phone guide.

Marshall

http://www.marshallshouse.co.uk

 

[biv343]

Have you configured the phones for DHCP (either full or partial, depending on how the BCM DHCP server is configured?)

Power up the phone, when it says Nortel Networks, press the four softkeys under the display (from left to right). That'll get you into the config of the phone. Set it to full DHCP, and you should be good to go. Or, set it for partial DHCP and configured the BCM IP address as S1, set the S1 port to 7000.

 

[ChunkySushi]

You guys are AWESOME. Got the phone connected, and at least can see that it's working. The VAR had programmed the phones so that when we dial 7, it goes through our analog lines to dial out, and dialing 9 goes to our digital lines (some clients will not accept calls from our digital lines because no caller ID data shows). I can dial out using 7, but can't using 9... assuming it's a programming issue. Any ideas?


Marshall,

Much gratitude for the reference to your website. We've had to deal with at least 3 VARs that "learned on the job" (they showed up, grabbed the manuals/viewed the PDFs on a laptop, and started programming 101). The most recent one is good, but takes time to respond unless it's an emergency. I'm glad there's a resource I can turn to in time sensitive situations. Thanks again.

 

[biv343]

If you can't dial out over the digital trunks, make sure the phones have access to that line pool. If it's a PRI, the pool would most likely be PRI-A. If it's a "dumb T-1", then it could be pool a,b,c, etc, depending on how your vendor set it up.

Easiest way to find out would be check the line pool access of a phone that works, and add access to the pool to your IP sets. I'm guessing your analog trunks are pool A (all phones have access to that by default).