IP softphone issue

[DanClark86]

Tryiong to log into my Switch with an IP softphone from outside of my network, I have a SonicWall 3060 and i have enabled UDP and TCP 1718 - 1720 and i have maped an a Public IP Address to the Int. IP address of the Avaya. Still Can't connect, Any help would be great

 

[NX01]

Port forward 1719 UDP and 1720 TCP to your computer ip. Then port forward the UDP range on the ip-network-region page of your subnet.

In the future everything will work...

 

[RTMCKEE]

Are you using a VPN client? Could be on your home\remote network side. If your doing NAT or something like that?

RTMCKEE

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[DanClark86]

I am not using a VPN Client.

I have port forward 1719 and 1720 in both direcgtions on both UDP and TCP.

Here is the thing that is strange.. On my softphone i put in the public side ip address, after about 30 seconds of it trying to login, it then (with out any interferance from me) it then cycles though the all of my CLAN cards.

I am out of options, i have updated the firmware on my firewall and i have the latest and gratest release of the IP Softphone.

Any more help would be great

 

[NX01]

You should be putting in the ip of one of your clans. Don't forward both ways...just 1719 UDP and 1720 TCP AND the UDP port range list on your subnets ip-network-region.

In the future everything will work...

 

[DanClark86]

IP-Network-region has 82 entries, Which one do i edit, they all look like cookie cutters,Exactly the same. Also why would that stop me from connecting from outside of the network. When i am local to the network (on the lan side of the firewall) i have no problem.

 

[DanClark86]

Also, the External Address is a one to one nat to the the Lan IP Address of the CLAN Card

 

[NX01]

Lets start fresh. On the Definity, do a 'cha ip-network-mapping' Enter in the ip subnet you are connecting through the WAN VPN. Assign a 'ip-network-region' different than your LAN ip softphone would use. Make sure on the 'ip-network-mapping' page you allow for the different regions to talk to one another. Do a 'cha ip-network-region' and turn off IP to IP shuffling.

On the WAN side: Go into your router at the remote location and forward the UDP & TCP ports I noted above. Also the UDP Port range found in the ip-network-region you assigned.

You VPN Server may give you a different subnet than what your lan subnet is on. Which if your wan subnet is not listed in the ip-network-mapping, it will default to region 1. Your LAN subnet my not be assigned to subnet 1. Hence the reason it cycled the CLAN's.

In the future everything will work...