IP softphone delay in dialing out

[rioxone]

we have one user who is on ip softphone version 5.23 and there is a 6 second delay in her "at telephone" ringing from the pbx dialing out to it. Anyone else seen this before.

thank you

 

[charmstrong]

I guess she is in telecommuter mode and the telephone is her home pstn line?

I think it's possibly a time out delay due to different digit length in the ars table.

Get her to log back in with a # at the end of her home pstn telephone number as a test - if that works, then have a look at the ars table.

 

[rioxone]

thanks for the reply, we have solved the problem.

 

[charmstrong]

Just out of curiosity, what was the solution?