IP Softphone and Citrix

[mtechsteve]

with regards thread940-775833 and using softphone with Citrix, Is it possible for remote users using the citrix client and the AVAYA softphone to connect to the PBX?

Any comments on reliability would also be appreciated!

ta

Steve

 

[tmckeown]

I'm curious about this as well. We were working on it, bt never got it fully functional. The problem was with sound. The computer doing VOIP could hear the call but they could not be heard by the other party. It would be great for us if we could get it working. I have a number of Mac users who travel. Being able to have them contact the office via VOIP would really help.

 

[mtechsteve]

The Answer is no!!!

You can use it for signalling but not for voice calls
(so you might as well use phonemanager lite!)

I quote from the AVAYA IP Office Docs -

Citrix/Thin Client Phone Manager
Phone Manager has been tested with Citrix. It is supported in Phone Manager Lite and Phone Manager Pro modes but not in iPhone Manager Pro (VoIP) mode.

Features Supported
Phone Manager Lite and Phone Manager Pro.
Screen popping to Outlook, Goldmine and Maximizer (not Act!).
Call recording and mailbox access to Voicemail Pro.

Features Not Supported

Phone Manager Pro Softphone (VoIP) mode.
This is due to the inability to allow upstream audio on a Citrix server with Client Audio Mapping.

I hope this helps. If I can help you any further please let me know!

Regards
Steve

 

[tmckeown]

Thanks for the info Steve. I'll stop trying.

 

[mtechsteve]

I would... Unless anyone can help us!!!

Anymore problems let me know!

Regards

Steve