We have a customer that has several IP phones with GN Netcom headsets. Some times when they answer, they can't hear anything nor can the caller hear them. This only happens once and awhile with all GN Netcom headsets they have. This does not happen if they use the regular hand set.
Has anyone ever run in to a problem like this? I've noticed it isn't just keen to Avaya products- it happens to some of our users here on our Cisco phones. I don't see any adjustments on the amps like the Plantronics units have- could it be some kind of silence detection problem?
Has anyone ever run in to a problem like this? I've noticed it isn't just keen to Avaya products- it happens to some of our users here on our Cisco phones. I don't see any adjustments on the amps like the Plantronics units have- could it be some kind of silence detection problem?