IP phone pause on personal dir

[TOVERBO]

I can program a pause on a 3900 set in the personal directory. When the pause hits I hear the 1/2 second ticks.
When I do the same thing on an I2000 / 1100 series set is progams in but doesn't intiate. It just sits waiting for response when dialed.
I can however on a 2050 go into local directory and create a new contact - enter commas where I want the pause's and it works.
Is this something that needs pathched on the sig serv 4.5 and the 81c 4.5? We recently installed the sigserv at the end of July:
Specs of sig serv.

Type Nortel Communication Server 1000M Multi Group 060E
Version 3021
Release 450W

 

[Zeus12345]

Check what version of software you are running on your Sig Server....there was a problem with this a while back...perhaps you loaded the Sig Server with an old disk or one that came from the factory. You should ensure you are running all the latest build of software for the signaling server.

Title

Unable to dial a a pause in the PD (Personal Directory) feature on an IP telset

Discovered in Release SS 4.30.12
Following PEP fixes problem MPLR19633

Fixed In Release SS 4.30.12

 

[MagnaRGP]

TOVERBO must be running 4.5.XXX (025,075,088) as the Call Server is 4.50. 4.0 anything will not work.

Is your SigServer, VGMC and Call Server running the latest deplist?

 

[TOVERBO]

The software version on the sig serv is:

Signaling Server
Host Name altrumain
H323 ID altrumain
Software version sse-4.50.88
Role Leader

VGMC Software:
IPL45088.p2 ITG Pentium WED MAR 01 16:51:36 2006
IPL45088.sa Voice Gateway Media Card WED MAR 01 16:51:36 2006

Phones:

IP Phone 2001 Phase 2 3.9F (0604D9F.bin) 3.9F (0604D9F.BIN)
IP Phone 2002 Phase 1 1.76 (0603B76.bin) 1.76 (0603B76.BIN)
IP Phone 2002 Phase 2 3.9F (0604D9F.bin) 3.9F (0604D9F.BIN)
IP Phone 2004 Phase 0/1 1.76 (0602B76.bin) 1.76 (0602B76.BIN)
IP Phone 2004 Phase 2 3.9F (0604D9F.bin) 3.9F (0604D9F.BIN)
IP Phone 2007 Phase 2 2.26 (0621C26.bin) 2.26 (0621C26.BIN)
IP Phone 1120E 2.1B (0624C1B.bin) 2.1B (0624C1B.BIN)
IP Phone 1140E 2.1B (0625C1B.bin) 2.1B (0625C1B.BIN


SigServ Pep:

VERSION sse_
RELEASE 4.50
ISSUE 88
+
DepList 1: core Issue: 01 (created: 2007-06-05 20:00:02 (est))

IN-SERVICE PEPS
PAT# PRS/CR PATCH REF # NAME DATE FILENAME SPECINS
000 Q01329830 ISS1:1OF1 p21834_1 16/07/2007 p21834_1.ss1 NO
001 Q00902277 ISS1:1OF1 p18859_1 10/07/2007 p18859_1.ss1 NO
002 Q00981127 ISS1:1OF1 p19322_1 10/07/2007 p19322_1.ss1 NO
003 Q01013571 ISS1:1OF1 p19539_1 10/07/2007 p19539_1.ss1 NO
004 Q01102493 ISS1:1OF1 p20257_1 10/07/2007 p20257_1.ss1 NO
005 Q01164911 ISS1:1OF1 p20618_1 10/07/2007 p20618_1.ss1 NO
006 Q01187095 ISS1:1OF1 p20746_1 10/07/2007 p20746_1.ss1 NO
007 Q01184383 ISS1:1OF1 p20781_1 10/07/2007 p20781_1.ss1 NO
008 Q01171761 iss1:1of1 p20787_1 10/07/2007 p20787_1.ss1 NO
009 Q01203704 ISS1:1OF1 p20897_1 10/07/2007 p20897_1.ss1 NO
010 Q01210161 ISS1:1OF1 p20962_1 10/07/2007 p20962_1.ss1 NO
011 Q01217916 ISS1:1OF1 p21083_1 10/07/2007 p21083_1.ss1 NO
012 Q01173341 ISS1:1OF1 p21102_1 10/07/2007 p21102_1.ss1 NO
013 Q01244893 ISS1:1OF1 p21315_1 10/07/2007 p21315_1.ss1 NO
014 Q01266860 ISS1:1OF1 p21381_1 10/07/2007 p21381_1.ss1 NO
015 Q01241939 ISS1:1OF1 p21386_1 10/07/2007 p21386_1.ss1 NO
016 Q01279610 ISS1:1OF1 p21544_1 10/07/2007 p21544_1.ss1 NO
017 Q01293806 ISS1:1OF1 p21554_1 10/07/2007 p21554_1.ss1 NO
018 Q01287589 ISS1:1OF1 p21562_1 10/07/2007 p21562_1.ss1 NO
019 Q01267163 ISS1:1OF1 p21564_1 10/07/2007 p21564_1.ss1 NO
020 Q01275927 ISS1:1OF1 p21608_1 10/07/2007 p21608_1.ss1 NO
021 Q01306068 ISS1:1OF1 p21625_1 10/07/2007 p21625_1.ss1 NO
022 Q01313974 ISS1:1OF1 p21641_1 10/07/2007 p21641_1.ss1 NO
023 Q01176829 ISS1:1OF1 p21659_1 10/07/2007 p21659_1.ss1 NO
024 Q01301006 ISS1:1OF1 p21662_1 10/07/2007 p21662_1.ss1 NO
025 Q01307564 ISS1:1OF1 p21714_1 10/07/2007 p21714_1.ss1 NO
026 Q01317732 ISS1:1OF1 p21728_1 10/07/2007 p21728_1.ss1 NO
027 Q01313464 ISS1:1OF1 p21762_1 10/07/2007 p21762_1.ss1 NO
028 Q01309203 ISS4:1OF1 p21769_4 10/07/2007 p21769_4.ss1 NO
029 Q01327976 ISS1:1OF1 p21820_1 10/07/2007 p21820_1.ss1 NO
030 Q01338119 iss1:1of1 p21843_1 10/07/2007 p21843_1.ss1 NO
031 Q01339231 ISS1:1OF1 p21848_1 10/07/2007 p21848_1.ss1 NO
032 Q01272217 ISS1:1OF1 p21851_1 10/07/2007 p21851_1.ss1 NO
033 Q01335906 ISS2:1OF1 p21862_2 10/07/2007 p21862_2.ss1 NO
034 Q01311026 ISS1:1OF1 p21881_1 10/07/2007 p21881_1.ss1 NO
035 Q01349783 ISS2:1OF1 p21919_2 10/07/2007 p21919_2.ss1 NO
036 Q01317718 ISS1:1OF1 p21977_1 10/07/2007 p21977_1.ss1 NO
037 Q01339259 ISS1:1OF1 p21989_1 10/07/2007 p21989_1.ss1 NO
038 Q01307820 iss1:1of1 p22005_1 10/07/2007 p22005_1.ss1 NO
039 Q01252345 ISS1:1OF1 p22040_1 10/07/2007 p22040_1.ss1 NO
040 Q01330806 ISS1:1OF1 p22115_1 10/07/2007 p22115_1.ss1 NO
041 Q01307484 ISS1:1OF1 p22133_1 10/07/2007 p22133_1.ss1 NO
042 Q01286297 ISS1:1OF1 p22139_1 10/07/2007 p22139_1.ss1 NO
043 Q01395480 ISS2:1OF1 p22326_2 10/07/2007 p22326_2.ss1 YES
044 Q01426382 ISS1:1of1 p22393_1 10/07/2007 p22393_1.ss1 NO
045 Q01435646 ISS1:1OF1 p22429_1 10/07/2007 p22429_1.ss1 NO
046 Q01435568 ISS1:1OF1 p22473_1 10/07/2007 p22473_1.ss1 NO
047 Q01438339 ISS3:1OF1 p22475_3 10/07/2007 p22475_3.ss1 NO
048 Q01152038 ISS2:1OF1 p22592_2 10/07/2007 p22592_2.ss1 NO
049 Q01442460 ISS1:1OF1 p22670_1 10/07/2007 p22670_1.ss1 NO
050 Q01461697 ISS1:1OF1 p22679_1 10/07/2007 p22679_1.ss1 NO
051 Q01453865 ISS1:1OF1 p22726_1 10/07/2007 p22726_1.ss1 NO
052 Q01481722 ISS1:1OF1 p22888_1 10/07/2007 p22888_1.ss1 NO
053 Q01336494 ISS1:1OF1 p23293_1 10/07/2007 p23293_1.ss1 NO
054 Q01564475 ISS1:1OF1 p23437_1 10/07/2007 p23437_1.ss1 NO
055 Q01570235 ISS1:1OF1 p23491_1 10/07/2007 p23491_1.ss1 NO
056 Q01586012 iss1:1of1 p23562_1 10/07/2007 p23562_1.ss1 NO
057 p20805 p22597 p23269 p24036_1 10/07/2007 p24036_1.ss1 NO

Last successful MDP refresh: 2007-07-10 14:06:42 (LOCAL TIME)
Using DEPLIST zip file downloaded: 2007-06-12 10:10:58



Any other info I need to provide - what do you think?

 

[gwebster]

TOVERBO - side note but the firmware you are using for your IP Phones is WAY out-of-date. You should be using the "Refresh Currency File" mechanism in Element Manager to get the latest version.

 

[TOVERBO]

I did a refresh - uploaded currency file. Can I upload and implement w/o disrupting service to users?

 

[MagnaRGP]

You can distribute without service disruption, but to actually upgrade the set FW requires a reboot of the phone.

Also the deplist I have for my SigSvr has 111 files in it. My VGMC deplist has about 30 files in it. You might want to obtain and install the latest deplist for both and see if that resolves your issue.

 

[TOVERBO]

What is the best proceedure to re-boot all the phones?
Thanks for info on the dep list. I will see if I can get that from my rep.

 

[gwebster]

Read your IP Phones NTP. You can use the LD 117 RST (and variations thereof) command to remotely force a hard reset of the IP Phones.

 

[MagnaRGP]

if you have access to the phone press the following key sequence:

mute - up - down - up - down - up - mute - 9 - rls

That works on an i200x. Not sure aboue 11XX though.

 

[TOVERBO]

Magna here is what I am trying to do :

6611pppp6532#

How would I encorporate your key sequence - are talking autodial or personal directory.
How would you layout out your key sequence and my number set?

 

[MagnaRGP]

My key sequence wil reboot the phone like you asked about, it has nothing to do with the pause issue.

 

[TOVERBO]

In element manager you can run a ld 117 command to set a timed reset of your choice.
Or you can go to ld 117 on the switch to do this also. I set all ip sets to reset at midnight. Works great.

rst zone (zone#) start (time)