ip phone not working

[akb1111]

hey guys...

i have a 406v2 4.2.11 at the office that is working fine. we have the FVS338 at the office and a remote worker at his house with a 4610sw and a FVS114 which is connected and working between offices. we can ping from both sides. when the phone reboots... it loads its files, as i can see it with the TFTP log im Manager. the phone keeps coming up saying.... discover 192.168.1.30 which is the ip address of the IP OFFICE.

in monoitor i get this....

2927030mS H323Evt: Recv GRQ from c0a80202
2927030mS H323Evt: e_H225_AliasAddress_dialedDigits alias
2927031mS H323Evt: found number <216>
2932021mS H323Evt: Recv GRQ from c0a80202
2932022mS H323Evt: e_H225_AliasAddress_dialedDigits alias
2932022mS H323Evt: found number <216>
2937021mS H323Evt: Recv GRQ from c0a80202
2937021mS H323Evt: e_H225_AliasAddress_dialedDigits alias
2937022mS H323Evt: found number <216>
2942719mS H323Evt: Recv GRQ from c0a80202
2942720mS H323Evt: e_H225_AliasAddress_dialedDigits alias
2942720mS H323Evt: found number <216>
2945500mS H323Evt: Recv: RegistrationRequest c0a80171; Endpoints registered: 2; Endpoints in registration: 0
2946492mS H323Evt: Recv: RegistrationRequest c0a80167; Endpoints registered: 2; Endpoints in registration: 0
2947711mS H323Evt: Recv GRQ from c0a80202
2947712mS H323Evt: e_H225_AliasAddress_dialedDigits alias
2947712mS H323Evt: found number <216>

we do have 2 IP phones in the main office that are working fine.

the phone system can see EXTN 216 trying to connect to the ip office, but wont come up????

has anyone had this problem before?

thanks for the help!!

 

[tanderson3733]

Sounds like you need a route in the IP Office that points to the subnet the remote phone is on...if the remote VPN phone is on 192.168.2.x then you need to add a route in the IP Office:

IP Address: 192.168.2.0
IP Mask: 255.255.255.0
Gateway: <ip address of the FVS338>
Destination: LAN1 (assuming LAN1 is 192.168.1.30)

 

[piethief]

Make sure the bin is the proper version also. I've had similar issues on older versions. Installing newer firmware and assigning static addresses and using a virtual address was the only way I was able to see the pbx. I still think the problem was with the router though.

Also make sure your routes are proper in the ip office as mentioned before.