IP Phone Echo issues

[nemmens]

Hi,

we have three sites and one site (my site) has the 406 with IP Office 3.2 installed on it. The 2nd site has 9 IP phones and run over the mpls network. The phones are 4610

The IP handsets seem to occaisional pick up an echo when making external calls. The customer can't hear the echo, just the staff.

I've found a thread but it's quite old and not sure if there is any new information about it.

http://www.tek-tips.com/viewthread.cfm?qid=1246961&page=1

I'm not even sure if my problem is the same as the one above but sounds very familiar. If anyone has any new information that would be appreciated.

N.

 

[Bas1234]

You could try to turn off AGP setting on the handset/headset or headsfree, this can be turned off in the options menu of your phone or in the 46xxsettings text file. Reboot the phones when you've changed the file.

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[galexa1004]

Are your trunks analog from a CLEC or PRI? There is a non-manufacturer specific problem of echoing in the conversion of channelized analog voice to VOIP (think this is in an Avaya Tip or Bulletin). Do you have any 4610's on your site experiencing same issue?

 

[nemmens]

I tried turning off AGP and it made no difference.

The trunks are analogue from PRI.

I have an IP handset and when making calls internally, or calling other sites that have IP phones, I do not have an echo. When I called an analogue line that we have int he office, I had an echo.

Does anyone have the Avaya tip details easily available, or know what the number is?