IP Office403 1

[DallasBPF]

Alright, first of all I am VERY limited on what I do know about the Avaya systems, I tend to stick with the Cisco equip. But I have an IP Office 403 that I had to install at a remote location about a year ago.

Starting about 6 months ago the system decided to stop inbound/outbound calling randomly... So I logged into the machine remotely and looked at the active calls and there showed to be one that was taking up a line, had to reboot the system to get it to release the call.

Over the past 6 months it has gradually gotten worse and more frequent... to the point that over the past 3 weeks I have to reset it 4 times.

About a month ago, I set up the monitor tools so that I am able to pull logs off of the system but for some reason the monitor loses connection to the IP Office and stops doing its job...

Anyways ideas?



********** SysMonitor v5.2 (59) [connected to 172.16.*.* ] **********

40296508mS PRN: Monitor Status IP 403 3.2(59)
40296508mS PRN: LAW=U PRI=0, BRI=0, ALOG=8, ADSL=0 VCOMP=0, MDM=0, WAN=0, MODU=1 LANM=0 CkSRC=0 VMAIL=0(VER=0 TYP=1) CALLS=0(TOT=16)
40319982mS PRN: Loading holdmusic.wav from ipad=255.255.255.255
40320421mS RES: Wed 21/1/2009 23:39:03 FreeMem=4057576(4) CMMsg=6 (8) Buff=100 625 498 1447 5 Links=4280 Elements=0
40364983mS PRN: WAV Hold Music Load Failed
40365421mS RES: Wed 21/1/2009 23:39:49 FreeMem=4058036(4) CMMsg=6 (8) Buff=100 625 498 1447 5 Links=4282 Elements=0
40664995mS PRN: Loading holdmusic.wav from ipad=255.255.255.255
40665421mS RES: Wed 21/1/2009 23:44:57 FreeMem=4057576(4) CMMsg=6 (8) Buff=100 625 498 1447 5 Links=4280 Elements=0
40709997mS PRN: WAV Hold Music Load Failed
40710420mS RES: Wed 21/1/2009 23:45:44 FreeMem=4058036(4) CMMsg=6 (8) Buff=100 625 498 1447 5 Links=4282 Elements=0

I see the above log quite a bit

Thanks in advice.

------------------------------------
Dallas, Texas
Telecommunications Tech
CCVP, CCNA, Net+

CCNP in the works

 

[DallasBPF]

Here is the log from when I rebooted the system


********** SysMonitor v5.2 (59) **********

********** contact made with 172.16.37.1 at 12:29:42 22/1/2009 **********

********** System (172.16.37.1) has been up and running for 23hrs, 43mins and 30secs(85410562mS) **********


********** Warning: TEXT File Logging selected **********



********** Warning: TEXT Logging to File STARTED on 22/1/2009 12:29:42 **********

0mS PRN: Monitor Started IP=172.16.37.6 IP 403 3.2(59) SilverCreek
1mS PRN: LAW=U PRI=0, BRI=0, ALOG=8, ADSL=0 VCOMP=0, MDM=0, WAN=0, MODU=1 LANM=0 CkSRC=0 VMAIL=0(VER=0 TYP=1) CALLS=0(TOT=29)
376mS RES: Thu 22/1/2009 12:29:28 FreeMem=4057140(8) CMMsg=6 (8) Buff=100 625 498 1447 5 Links=4277 Elements=0
35981mS PRN: TFTPServer::RRQ(from 172.16.37.6) nasystem/who_is
36246mS PRN: TFTPServer::RRQ(from 192.168.37.151) nasystem/who_is
36376mS RES: Thu 22/1/2009 12:30:05 FreeMem=4055956(8) CMMsg=6 (8) Buff=100 625 497 1447 5 Links=4275 Elements=0
52376mS RES: Thu 22/1/2009 12:30:21 FreeMem=4053516(8) CMMsg=6 (8) Buff=100 625 497 1447 5 Links=4273 Elements=0
54131mS PRN: Config Write Wake Up
54631mS PRN: New IO List Size 1
54631mS PRN: Sending Config out to ffd5d064 started
54773mS PRN: Sending Config out to ffd5d064 finished
54773mS PRN: Config Write Completed
70268mS PRN: TFTPServer::RRQ(from 172.16.37.6) nasystem/who_is
70275mS PRN: TFTPServer::RRQ(from 192.168.37.151) nasystem/who_is
70376mS RES: Thu 22/1/2009 12:30:40 FreeMem=4054772(8) CMMsg=6 (8) Buff=100 625 496 1447 5 Links=4273 Elements=0
86375mS RES: Thu 22/1/2009 12:30:56 FreeMem=4052332(8) CMMsg=6 (8) Buff=100 625 496 1447 5 Links=4271 Elements=0
88077mS PRN: System Reboot (from 172.16.37.6).....
90521mS PRN: Shut down the call system ...
90521mS PRN: Shut down the call system ... Unregister H323 Phones
90521mS PRN: Shut down the call system ... Remove all VPN Calls
90522mS PRN: Config Write Wake Up
90923mS PRN: Shut down the call system ... closing TCP Services
90925mS PRN: Closed Services (total: 7) ... closing down TCP clients (total: 0)
91024mS PRN: Updates IO list size 0 updated list size 0
91025mS PRN: Config Write Completed
91326mS PRN: Shut down the call system ... completed
91326mS PRN: It is now safe to turn the power off ... marked as clean shutdown

********** contact lost with 172.16.37.1 at 12:31:32 22/1/2009 - reselect = 1 **********
******************************************************************


********** SysMonitor v5.2 (59) **********

********** contact made with 172.16.37.1 at 12:31:48 22/1/2009 **********

********** System (172.16.37.1) has been up and running for 20secs(20914mS) **********


********** Warning: TEXT File Logging selected **********



********** Warning: TEXT Logging to File STARTED on 22/1/2009 12:31:48 **********

36mS PRN: Monitor Started IP=172.16.37.6 IP 403 3.2(59) SilverCreek
37mS PRN: LAW=U PRI=0, BRI=0, ALOG=8, ADSL=0 VCOMP=0, MDM=0, WAN=0, MODU=1 LANM=0 CkSRC=0 VMAIL=0(VER=0 TYP=1) CALLS=0(TOT=0)
322mS RES: Thu 22/1/2009 12:31:48 FreeMem=4317040(1) CMMsg=2 (4) Buff=100 634 498 1447 5 Links=4849 Elements=0
869mS PRN: Config Write Wake Up
870mS LIC: Added token 00:e0:07:01:8c:8b (never expires)
1369mS PRN: Sorting User List...
1371mS PRN: User List Sorted
1375mS PRN: Sorting Hunt Group List...
1375mS PRN: Hunt Group List Sorted
1379mS PRN: Sorting Directory List...
1379mS PRN: Sorted Directory List.
1382mS PRN: Config Write Completed
6719mS KLP: SwitchHook::SwitchHook(phone=Extn217)
6729mS KLP: SwitchHook::SwitchHook(phone=Extn222)
6739mS KLP: SwitchHook::SwitchHook(phone=Extn213)
6748mS CMExtnRx: v=217, p1=7
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=Local [\r] [0x0d ]
Cause=113,
6749mS CMExtnRx: v=222, p1=12
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=Local [\r] [0x0d ]
Cause=113,
6749mS CMExtnRx: v=213, p1=3
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=Local [\r] [0x0d ]
Cause=113,
6821mS RES: Thu 22/1/2009 12:31:54 FreeMem=4154260(2) CMMsg=2 (4) Buff=100 627 498 1447 5 Links=4626 Elements=0
6835mS KLP: SwitchHook::SwitchHook(phone=Extn215)
6850mS CMExtnRx: v=215, p1=5
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=Local [\r] [0x0d ]
Cause=113,
15897mS KLP: SwitchHook::SwitchHook(phone=Extn223)
15907mS CMExtnRx: v=223, p1=13
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=Local [.] [0x0b ]
Cause=113,
16014mS KLP: SwitchHook::SwitchHook(phone=Extn211)
16025mS CMExtnRx: v=211, p1=1
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=Local [.] [0x0b ]
Cause=113,
16321mS RES: Thu 22/1/2009 12:32:04 FreeMem=4117112(1) CMMsg=2 (4) Buff=100 624 498 1447 5 Links=4495 Elements=0
16326mS KLP: SwitchHook::SwitchHook(phone=Extn220)
16340mS CMExtnRx: v=220, p1=10
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=Local [.] [0x0b ]
Cause=113,
16683mS KLP: SwitchHook::SwitchHook(phone=Extn212)
16697mS CMExtnRx: v=212, p1=2
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=Local [.] [0x0b ]
Cause=113,
16838mS KLP: SwitchHook::SwitchHook(phone=Extn218)
16851mS CMExtnRx: v=218, p1=8
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=Local [.] [0x0b ]
Cause=113,
16986mS KLP: SwitchHook::SwitchHook(phone=Extn219)
16999mS CMExtnRx: v=219, p1=9
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=Local [.] [0x0b ]
Cause=113,
19256mS PRN: TFTPServer::RRQ(from 172.16.37.6) nasystem/call_list/$t%$'~ q/cs02
19259mS CD: CALLSYNC: cs02
22659mS KLP: SwitchHook::SwitchHook(phone=Extn214)
22672mS CMExtnRx: v=214, p1=4
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=Local [.] [0x0b ]
Cause=113,
22821mS RES: Thu 22/1/2009 12:32:11 FreeMem=4054976(1) CMMsg=2 (4) Buff=100 625 498 1447 5 Links=4276 Elements=0
30910mS PRN: Loading holdmusic.wav from ipad=255.255.255.255
31321mS RES: Thu 22/1/2009 12:32:20 FreeMem=4054516(1) CMMsg=2 (4) Buff=100 625 498 1447 5 Links=4274 Elements=0
75921mS PRN: WAV Hold Music Load Failed

------------------------------------
Dallas, Texas
Telecommunications Tech
CCVP, CCNA, Net+

CCNP in the works

 

[NYSTECH]

If I am reading this correctly.. You are using analog trunks and one of the trunks gets stuck and does not release unless you reboot System.

Have you gone on site and placed a butt set on line? You may want to check with the provider and make sure there is a proper disconnect on line.. You could also try moving the problem line to another port on system if you have one free..

ACS- IPOffice Implement

 

[DallasBPF]

Will def test that and get with AT&T about that line, but as for moving it to another port, we only have a 4 port card and using all 4 of them.

Thanks advice!

------------------------------------
Dallas, Texas
Telecommunications Tech
CCVP, CCNA, Net+

CCNP in the works