IP Office with Sales Force software new install

[telemarksman]

I read the previous posts, but.....
does anybody have any ideas to get this to work with R 11, or do I need go back to R 9 or R 10??

Any help would be greatly appreciated.

Thank you!!

alwayslearning

 

[holdmusic34]

How are you trying to do it? What version of Salesforce? Is it Lightning or classic? What level of integration are you looking to achieve?

You can use:
Avaya Communicator for Web
Avaya Call Reporting Multimedia screen pop on agent dashboard
UK UC Plus Software (Devconnect Partner)

https://plus-software.com/

AUS CyDesk from CyTrack (DevConenct Partner)

https://web.cytrack.com/cydesk-computer-telephony-integration/

Many locations Imperium Apps (they have a Lightning connector)

https://www.imperiumapp.com/

Depending on the URI configuration the ICR can be completely ignored.

If your URI is configured to use internal data then the IP Office will look into the user's SIP tab and if you have *'s it will look into ICR.

A madman with a taste for speed.

 

[telemarksman]

We have 4 COX analog type lines.
Using a Unified communications module.
Problem is the virtual licenses are now left out, meaning I probably have to purchase preferred licensing.

alwayslearning

 

[telemarksman]

The customer will be using Professional Edition of sales force with API


alwayslearning

 

[janni78]

You still haven't answered what you're trying to accomplish with the integration.

"Trying is the first step to failure..." - Homer

 

[telemarksman]

The staff's pc 's will populate with customer info, name ,n number, address etc for Real Estate Prop mgmt. office

alwayslearning