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IP Office Web Manager - Receiving Calls From An Unassociated Group 1

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KoryH

IS-IT--Management
Jun 1, 2022
2
US
IP Office Web Manager Version: 10.1.3.0 build 2

I currently moved into a new office and have been trying to reconfigure the phone to my needs. I have updated my user to the new extension. Previously, the phone was set up as part of a Standard Hunt Group that was the destination for an Incoming Call Route for one of our incoming lines. Therefore, when an outside number called that line, my phone would ring along with the other phones in the hunt group. I do not need the phone to ring anymore when a call is made to that line. Therefore, I removed my user from the hunt group. However, my phone still rings when an incoming call is made to that line. I have checked every setting I can find for the hunt group, forwarding, overflow, user etc. I can not find anywhere where my extension or user is configured to continue receiving these calls. I have even verified at the physical phones (mine and the others in the hunt group) that there isn't any forwarding/"Follow Me" set up. I have rebooted the phone server to ensure the changes I made would stick. The changes did stick and are applied. Yet my phone continues to ring as if it is still apart of that hunt group. Any suggestions on what other settings may be configured to cause this to happen?
 
Does it flash on a button.
Could be a group button indicator…remove it of your phone.

Could be a analogue line appearance button …remove it

What type of lines
 
@snowman50

The issue was with the line appearance. It was set to ring. Thank you for that! I had not considered that since I was still stuck on thinking it was a Hunt Group issue.
 
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