IP Office R11.0.0.4 Essential Edition with 3730 DECT Phones...
Customer had an IP Scheme change, so the IP Office and Base Stations had their IP Addresses changed, but once the change was made the 3730's wouldn't work unless the old IP Addresses were put back. The IP Addresses for the IPO, Master and Slave stations were changed, as well as the IP Address to the Master on each base station. I believe the problem lies in that the IP Trunk IP Address on the Master was still showing the old IP Office address instead of the new one, but the screen/window was grayed out and unavailable for changes. Is there something that needs to be clicked on/off in order to get this window to allow edits, or does the Master station need to be defaulted and then everything re-entered on it? I'm assuming it's something easy that was just missed. Anything else that should be checked besides the IP Trunk setting?
Customer had an IP Scheme change, so the IP Office and Base Stations had their IP Addresses changed, but once the change was made the 3730's wouldn't work unless the old IP Addresses were put back. The IP Addresses for the IPO, Master and Slave stations were changed, as well as the IP Address to the Master on each base station. I believe the problem lies in that the IP Trunk IP Address on the Master was still showing the old IP Office address instead of the new one, but the screen/window was grayed out and unavailable for changes. Is there something that needs to be clicked on/off in order to get this window to allow edits, or does the Master station need to be defaulted and then everything re-entered on it? I'm assuming it's something easy that was just missed. Anything else that should be checked besides the IP Trunk setting?