IP Office Voicemail - Disable DTMF / button presses in mailbox? 1

[leadacid44]

Hey everyone-

I've got a situation where we have a hunt group's voice mail exposed to the outside world. I was testing it out and found that you can press buttons after you have recorded your message that lets you do all kinds of stuff. Most worryingly is that I could transfer around within the phone system at that point.

Since this is supposed to be a "deposit only" kind of mailbox, I don't want outside users able to do anything but leave a message and hang up.

How can I disable the VM server from responding to DTMF tones?

Thanks!

 

[sizbut]

What type of voicemail (embedded, voicemail lite, voicemail pro) and what mode (intuity or IP Office).

Voicemail without DTMF is pretty useless, so no way to turn it off.

 

[leadacid44]

Thanks for the quick response!

I'm pretty sure it's Voicemail Pro in Intuity mode. When I open the Voicemail Pro Client it says (Intuity).

As a side note, is that how I tell what mode its in?

Now, I would counter that yes it may be useless, but all I want callers to do is leave a message, not muck about in the voicemail system, accidental or otherwise.

Perhaps I'm going at this in the wrong way?

 

[tlpeter]

Which version?
What action are you talking about?


BAZINGA!

I'm not insane, my mother had me tested!

 

[sizbut]

That's good info.

First, for test/learning purposes, using IP Office Manager, add a new hunt group to the configuration with your own extension as the only group member.

Once that's done, using the Voicemail Pro client, create a Leave start point for that new hunt group. In the call flow for that start point, add a Listen action connected to the start point. Save and Make live. Test by making a call from your extension to the new hunt group. Once your happy create and customize a Leave start point for the actual hunt group.

[I know that's brief and rushed but go slowly and steadily and you'll learn a lot as you go]

 

[leadacid44]

Thank you sizbut, that worked great! I had overlooked the "Listen" option because I wanted to "Record"! Silly me, I wasn't thinking that the server was "listening" to the caller.

I've got another question about hunt group queuing, but I'll post that in another thread.

Thanks again!