IP Office / VMPro call recording

[chrios]

Hi All,
Hello again!

I'm looking to provide the easiest method for team managers to manage and user call recordings to better quality control call agents.

Previously I have had this set up to deliver an email containing the .wav file to MS Exchange but I feel this is not a good use of exchange as it just adds many GBs of data to the exchange database that would be better on a non priority server.

Is there a way that I can use VMPro to better deal with the many recording I end up with?

I need to record 1 inbound team and 1 outbound team and I normally do this by setting call recording at the hunt group level (as the inbound call route may end up being answered by other staff members that do not need monitoring as over flow)

I have a windows install of VMPro and IPoffice 500 r7 they are only a small company (100 people).

Any advice would be appreciated as there must be a nice easy way to do this that will be easy for team managers to identify and access each agents calls.

Thanks

Chris

 

[chrios]

The first line should read:-

I'm looking to provide the easiest method for team managers to manage and use call recordings to better provide quality control to call agents.


Thanks

 

[tlpeter]

Have a look at Xima Chronicall.
They have a VRL module which is webbased.
You can filter on the agents or CLI or whatever you want.
You then can play it from the webbrowser or download it.
You can also email it from the webinterface if you like.

http://www.ximasoftware.com

It is a nice reporting tool too which you probably like too.

BAZINGA!

I'm not insane, my mother had me tested!

 

[chrios]

Thanks Tlpeter,

I already use Xima for reporting so that's an option,

Do you think that there are any other options if I cant get them to spend anymore money?

Cheers

Chris

 

[tlpeter]

Not really other options.
The VRL option in Xima is really nice.
Give them a trial for it and setup the VRL part on the VMPro server.
When they like then sell them the normal VRL license.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Hovus]

There's also Contact Store, but seeing as how you have Xima already, you should probably go that route.

I have dreamed a dream, but now that dream has gone from me.

 

[amriddle01]

Xima is the way to go

Do you think that there are any other options if I cant get them to spend anymore money?

Obviously they will not get anything if they will not spend any money.....


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)