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IP OFFICE V406 ver 3.0 with Castelle Fax Server

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jojobear

Technical User
Jun 29, 2005
9
US
We are experiencing issues with our Castelle Fax Press 5000 8 port Server. The issues are on Inbound calls, they are misdirected and sometimes show failed. Outbound for the most part is fine, on occassion we do have misdirected faxes. Our Fax Server lines are setup as DTMFF, we tried DTMFB but still have issues. Has anyone had any experience with this setup? Any ideas on configuration options/changes? We are totally baffled.
 
They are a right pain - are you logging the dtmf tones to file via the Castelle to make sure dtmf tones are being passed? Try changing it to dtmff, I think that sorted it out for us and passed 3 digits, whereas dtmfb didn't!

 
IPOUK - thanks. We do have the avaya config with DTMFF, the Castelle config is DID. We checked the log and we are seeing a ton of "no digits", some with too many digits and some go through. But 75% fail. We tried Castelle with 'DTMF' but difference. Any thoughts?
 
We were getting no digits as well at first - changed it to DTMFF and it worked - was lucky and the customer loved it, somehow! I think we had it set to DID, but the customer was in charge of setting the Castelle up. Sorry I can't be much more help!
 
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