IP Office V2 web management after upgrade to version 11 failing

[adc110]

This will have been about the 3rd system I have upgraded to version 11.x and each with each system I have experienced multiple issues with the web interfaces after upgrading. (I chose upload files during the upgrade as well as manually uploaded all files after the upgrade). It seems like there are missing files (if I attempt to manually upload all system files again I get warnings about files missing). I have compared manager software/primary folder to the SD card primary folder and sometimes certain files are there other times they are not. Ultimately (the system I just upgraded today) I attempt to do web management and Java spins attempting to load but nothing works (upgraded Java, using IE, etc.). I van't even log into self administration, page just stays blank. I thought I would post this out to see if anyone has experienced issues with any of the web interfaces of IP Office after 11.x upgrades!. Thank you in advance for any insight

 

[jbalzeripo]

Similar issue with server editions.
Try clearing your browser cache/cookies, specifically for the address of the IP Office, or just clear them all.
Seems browser cache is an issue after the upgrade, since the web-manager has a whole new look.

John Balzer Jr
VoIP Engineer, Avalon Communication Services
ACE-IP Office, ACSS, APSS, Convergance+

 

[adc110]

I just cleared Internet Explorer browser and was able to load Web Manager but Self Administration just shows a blank white page. I found that the file is loaded on the SD card which is :

https://10.10.10.10:8443/WebMgmtEE/index.html.

Index.html is on the card and if I manually open this file from within Primary folder on computer it opens fine. Just alot of strange behavior with this systems (from a web interface perspective) since going to 11. Thanks JBalzeriop . . I got Web manager to load!

 

[ogTOKYO]

look into k-meleon browser, it's saved me headaches.

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[bahmonkeys]

Is the issue you cant access the web management after upgrade to V11?

Normally you cannot access web management on V11 so give the profile user rights to web management

 

[adc110]

I can access the web management now . . . it is the self administration page that loads with simply a blank page (no login fields). It is not related to an actual user that can't login as I cannot get that far.

 

[jamie77]

There is a sefl admin bug in R11.0.4. Only way to fix to to rebuild the SD card in yiour laptop. We've had this on a lot of sites.

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer