IP Office - special short codes 4

[telfire]

All, does anyone have a list of what the special character short codes, specifically some that are used with AVST/CXE/Xmedius Voicemail:

68200|>>E
68200Y*Yl|>>N
68200Y*Yl|>>E

68200 is the pilot hunt group for voicemail
E = Replace Extension Number
N = Match Any Digits

More curious about the other characters: |,>,Y,Yl,*

APSS-Midmarket
ACIS-Midmarket
ACSS-Midmarket
ACDS-Midmarket

 

[Westi]

This might help, straight copy and paste from the help file


Short Code Field Characters
? = Default Match This character can be used on its own to create a short code match in the absence of any other short code match. See Short Codes topic in Administering Avaya IP Office™ Platform with Web Manager.

?D = Default Number Dialing This character combination makes a call to the defined phone number as soon as the user goes off-hook. See Short Codes topic in Administering Avaya IP Office™ Platform with Web Manager.

?D(x) = Default Number Dialing Timeout The character x represents time in seconds. If a phone is off-hook or speaker is enabled and no number is dialed for x seconds, the phone makes a call to the defined phone number. A maximum of 30 seconds is used for x though system accepts values more than 30 on the interface.

N =Match Any Digits Matches any dialed digits (including none). The Dial Delay Time or a following matching character is used to resolve when dialing is complete.

X = Match a Digit Matches a single digit. When a group of X's is used, the short code matches against the total number of X's.

[ ] =Secondary Dial Tone Trigger For pre-4.0 IP Office systems used to trigger secondary dial tone. Not used for Release 4.0+. See Secondary Dial Tone.

; =Receive Sending Complete When used this must be the last character in the short code string.

If the Dial Delay Count is 0, a ; instructs the system to wait for the number to be fully dialed, using the Dial Delay Time or the user dialing #, to indicate completion and then acting on the short code.

If the Dial Delay Count is not zero, the dialing is only evaluated when # is pressed. The majority of North-American telephony services use en-bloc dialing. Therefore the use of a ; is recommended at the end of all dialing short codes that use an N before routing those calls to a trunk or ARS. This is also recommended for all dialing where secondary dial tone short codes are being used.


Telephone Number Field Characters
A = Allow Outgoing CLI Allow the calling party number sent with the call to be used. This character may be required by service providers in some locales.

C = Use Called Number Field Place any following digits in the outgoing call's Called number field rather than the Keypad field.

D = Wait for Connect Wait for a connect message before sending any following digits as DTMF.

E = Extension Number Replace with the extension number of the dialing user. Note that if a call is forwarded this will be replaced with the extension number of the forwarding user.

h = Hold Music Source When used as part of the short code telephone number field, this character allows the source for music on hold to be selected. Enter h(X)where X indicates the required hold music source if available. This overrides any previous hold music selection that may have been applied to the call.

For IP500 V2 systems, the value of X can be 1 to 4.

For systems on a Linux based server, the value of X can be 1 to 32.

When used with Park Call short codes, the h(X) should be entered before the park slot number part of the telephone number.

I = Use Information Packet Send data in an Information Packet rather than Set-up Packet.

K = Use Keypad Field Place any following digits in the outgoing call's Keypad field rather than the Called Number field. Only supported on ISDN and QSIG.

l = Last Number Dialed (lower case L) Use the last number dialed.

L = Last Number Received Use the last number received.

N = Dialed Digit Wildcard Match Substitute with the digits used for the N or X character match in the Short Code number field.

p = Priority The priority of a call is normally assigned by the Incoming Call Route or else is 1-Low for all other calls. Dial Extn short codes can use p( x ) as a suffix to the Telephone Number to change the priority of a call. Allowable values for x are 1, 2 or 3 for low, medium or high priority respectively.

In situations where calls are queued, high priority calls are placed before calls of a lower priority. This has a number of effects:

Mixing calls of different priority is not recommended for destinations where Voicemail Pro is being used to provided queue ETA and queue position messages to callers since those values will no longer be accurate when a higher priority call is placed into the queue. Note also that Voicemail Pro will not allow a value already announced to an existing caller to increase.

If the addition of a higher priority call causes the queue length to exceed the hunt group's Queue Length Limit, the limit is temporarily raised by 1. This means that calls already queued are not rerouted by the addition of a higher priority call into the queue.

r = Ring Tone Plan When used as part of the short code telephone number field, this character can specify a Ring Tone Plan number. Enter r(X)where X is 1 to 8 indicating the Ring Tone Plan number to use.

S = Calling Number Place any following digits into the outgoing call's calling number field. Using S does not alter any allow or withhold CLI setting associated with the call, the short code characters A or W should be used respectively.

On mobile twinned calls, if the original party information is used or a specific calling party information CLI is set, that number overrides setting the outgoing CLI using short codes.

Note that for SIP trunks, the SIP URI configuration options override this setting.

Outgoing CLI Warning Changing the outgoing CLI for calls requires the line provider to support that function. You must consult with your line provider before attempting to change the outgoing CLI, failure to do so may result in loss of service. If changing the outgoing CLI is allowed, most line providers required that the outgoing CLI used matches a number valid for return calls on the same trunks. Use of any other number may cause calls to be dropped or the outgoing CLI to be replaced with a valid number. On mobile twinned calls, if the original party information is used or a specific calling party information CLI is set, that number overrides setting the outgoing CLI using short codes.

SS = Pass Through Calling Number Pass through the Calling Party Number. For example, to provide the incoming ICLID at the far end of a VoIP connection, a short code ? with telephone number .SS should be added to the IP line.

i = National Both the S and SS characters can be followed by an i, that is Si and SSi. Doing this sets the calling party number plan to ISDN and number type to National. This may be required for some network providers.

t = Allowed Call Duration Set the maximum duration in minutes for a call plus or minus a minute. Follow the character with the number of minutes in brackets, for example t(5).

U = User Name Replace with the User Name of the dialing user. Used with voicemail.

W = Withhold Outgoing CLI Withhold the sending of calling ID number. Operation is service provider dependent.

Y = Wait for Call Progress Message Wait for a Call Progress or Call Proceeding message before sending any following digits as DTMF. For example, the Y character would be necessary at a site where they have signed up with their telephone service provider to withhold international dialing until a DTMF pin/account number is entered that initiates the call progress/proceeding message.

Z = Calling Party Name This option can be used with trunks that support the sending of name information. The Z character should be followed by the name enclosed in " " quotation marks. Note that their may be name length restrictions that vary between line providers. The changing of name information on calls being forwarded or twinned may also not be supported by the line provider.

@ = Use Sub Address Field Enter any following digits into the sub-address field.

. = Dialed Digits Replace with the full set of dialed digits that triggered the short code match.

, = One Second Pause Add a one second pause in DTMF dialing.

; = Receive Sending Complete When used this must be the last character in the short code string. If the Dial Delay Count is 0, a ; instructs the system to wait for the number to be fully dialed, using the Dial Delay Time or the user dialing #, to indicate completion and then acting on the short code. If the Dial Delay Count is not zero, the dialing is only evaluated when # is pressed.

" " = Non Short Code Characters Use to enclose any characters that should not be interpreted as possible short code special characters by the system. For example characters being passed to the voicemail server.



Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque

 

[telfire]

Westi-

Thank you, but I am aware of that list and looked it over multiple times...
If you look at my post, it specifically asks about the other SPECIAL characters and lists them.
So not really anything one can copy and paste...

APSS-Midmarket
ACIS-Midmarket
ACSS-Midmarket
ACDS-Midmarket

 

[sizbut]

Give Westi a star. If you look more closely he has answered the question for two of the characters.

For the rest, I don't know what type of connection is used but look in Monitor to see what the IP Office actually sends. You may be able to see what it is substituting for each, or even if it sends them as is (ie. they mean nothing to the IP Office but are special characters that mean something to the far end).

Stuck in a never ending cycle of file copying.

 

[telfire]

@sizbut,

Gave you a pink... it didn't even pop in my mind to look in SysMon.
Thanks All.

APSS-Midmarket
ACIS-Midmarket
ACSS-Midmarket
ACDS-Midmarket

 

[Westi]

thanks telfire and sizbut

I love pink

I would love it also if Avaya would actually put all hidden options into their manual and not hide them away in a drawer of one of the developers.
I would love to know what those characters are doing


Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque