AnonymousP
Programmer
Solutions for different errors:
Error1: “No such user.”
Problem: User does not exist
Solution: When you login, you login with the User Name from User | User | Name, not Extension number nor Full Name nor SIP Name!
Error2: “Invalid Password”
Problem: The password is invalid.
Solution: When you login you use the the password from User | User | Password, not Login Code! Verify you inserted the password correctly.
Error3: “Login in Progress, please wait” stays for a long while followed by “Your login details do not match out records. If you are a new user you will need to create an account”.
Problem: You do not have connection between IP Office and PC.
Solution: Try to ping the IP Office to see if it exists connectivity and then try again!
Error4: “Login in Progress, please wait” stays for a short while followed by “Your login details do not match out records. If you are a new user you will need to create an account”.
Problem: You do not have enabled SoftPhone HTTP Provisioning.
Solution: Go to System | System and tick “Enable SoftPhone HTTP Provisioning”!
Error5: “User can’t use softphone”
Problem: The user is not a Power User / Teleworker user.
Solution: Go to User | User | Profile and modify to Power User or Teleworker User.
Resolution2: If the problem persists than verify the “Enable SoftPhone” is ticked (User | User)
Error6: “Hotdesking not configured for the user”
Problem: You do not have a login code.
Solution: Go to User | Telephony | Supervisor settings | Login Code and insert a login code.
Error7: While you try to make a transfer you receive: “Sorry, Transfer cannot be complete”
Problem: Call waiting is not switched On.
Solution: Go to User | Telephony | Call Settings and tick “Call Waiting On”.
Error8: The SoftPhone looks like it is logged in (“Enabling accounts. Please wait…”) but an error appears: “All accounts failed to login….. Click Here to retry”
Problem: You have an IP Trunk (SIP / H323 / SES line) to that Computer!
Solution: Go to Lines in Manager and verify you do not have any IP Line with the computer on which you have the SoftPhone!
PS: If you find other errors please post them numbered to be easier to make a reference to it!
Thank you,
P.
Help me to help you! Helping each other makes us stronger, smarter!
Error1: “No such user.”
Problem: User does not exist
Solution: When you login, you login with the User Name from User | User | Name, not Extension number nor Full Name nor SIP Name!
Error2: “Invalid Password”
Problem: The password is invalid.
Solution: When you login you use the the password from User | User | Password, not Login Code! Verify you inserted the password correctly.
Error3: “Login in Progress, please wait” stays for a long while followed by “Your login details do not match out records. If you are a new user you will need to create an account”.
Problem: You do not have connection between IP Office and PC.
Solution: Try to ping the IP Office to see if it exists connectivity and then try again!
Error4: “Login in Progress, please wait” stays for a short while followed by “Your login details do not match out records. If you are a new user you will need to create an account”.
Problem: You do not have enabled SoftPhone HTTP Provisioning.
Solution: Go to System | System and tick “Enable SoftPhone HTTP Provisioning”!
Error5: “User can’t use softphone”
Problem: The user is not a Power User / Teleworker user.
Solution: Go to User | User | Profile and modify to Power User or Teleworker User.
Resolution2: If the problem persists than verify the “Enable SoftPhone” is ticked (User | User)
Error6: “Hotdesking not configured for the user”
Problem: You do not have a login code.
Solution: Go to User | Telephony | Supervisor settings | Login Code and insert a login code.
Error7: While you try to make a transfer you receive: “Sorry, Transfer cannot be complete”
Problem: Call waiting is not switched On.
Solution: Go to User | Telephony | Call Settings and tick “Call Waiting On”.
Error8: The SoftPhone looks like it is logged in (“Enabling accounts. Please wait…”) but an error appears: “All accounts failed to login….. Click Here to retry”
Problem: You have an IP Trunk (SIP / H323 / SES line) to that Computer!
Solution: Go to Lines in Manager and verify you do not have any IP Line with the computer on which you have the SoftPhone!
PS: If you find other errors please post them numbered to be easier to make a reference to it!
Thank you,
P.
Help me to help you! Helping each other makes us stronger, smarter!
