IP Office - Soft Console Queing

[AuraPS]

Hi,

Can anyone help?

I have set up the soft console on a win2k(SP2) machine and assigned it to the operator extension.

the problem is i cannot get it to show calls queing on the DDI to the main incoming group - this group has only one extension in it (the operator), with an overflow group of a couple of extensions.

I have set call queing on to the user and the group.

Any help would be appriecated

 

[Morrack]

Did you find the configuration screen where you define what groups are to be displayed? You can show how many calls are queued for up to 16 huntgroups.

Peter

 

[Morrack]

I wish you could edit posts on this forum...

That is, the configuration screen within softconsole - not in Manager.

Peter

 

[IPGuru]

allso make sure that call waiting is not enable on the receptionist.

if a call is waiting , the IPO sees it as ringing which is not Queing.