IP OFFICE SMALL BIZ EDITION

[avayahelp1970]

Trying to setup a small office with only 4 extensions and I am think of using the small office edition.

1 requirement they would like to have is setting up different messages as a do not disturb. They do not want to go into voicemail and change greetings. They perfer on the receptionist phone to press individual buttons for different greetings. 1 for we are in a meeting 2 we are closed on mondays 3 afterhours etc...

Any thougths?

 

[Morrack]

This can easily be done with user variables and shortcodes, assuming you have VMPro. In your main AA callflow, simply test the state of your user variables and play the appropriate greeting.

The same thing can be done on a user by user basis for modifying what happens when someone hits and individual voicemail box, but that's a lot of work to configure if they have more than a handful of users.



Peter Sherwood
Morrack Consulting
Affordable World Class Off-site Backup!

http://www.morrack.com

 

[IPOfficeIreland]

If they have have definite times for messages as you mention:

1 for we are in a meeting 2 we are closed on mondays 3 afterhours etc...

You could just use the AA on the AA card:

Incoming Call ---- with Time Profile----

Day - Ring Group
Night or Bank Holidays - Ring AA:Closed

1 Create a time profile for each condition you describe above

2 In the AA:Closed set the morning, afternnon & evening time profiles to be the messages you need.

3 Record each message, e.g. *8101 as the Morning, etc


4 Record the Options as "To leave a message press 1" or blank if you require (to record a blank message press the mute button for about 5 seconds when recording

What happens is when a call is outside of open hours (as set in incoming route) it will present to the AA. The AA has different intro messages for the time of day where you are supposed to say "Good Morning, or Evening" which play depending on the time profile. But the time profile we set could be any day of the week, month, year or whichever, giving you the flexability to do what you want.

You could put a button on a phone which forces the Group into Night Mode but you will need to have a matching Profile active in AA to play a corresponding message.

To further your setup, you could route to a different AA depending on the incoming time profile but you should get the picture at this stage.

All done on 4.1 software.

 

[aarenot]

what about call forward buttons? To different destinations with the desired greeting set up for that destination? include hg in the frwding.

 

[avayahelp1970]

So from what I understand, th most economial way is to use voicemail embedded with the small office edition and use foward buttons to phantom mailboxes each with their own greeting?

Does each mailbox have more than one greeting option? If so is it possible to create a shortcode that enables greeting 1,2,3 etc?

 

[aarenot]

You never mentioned imbedded VM, and I was talking about using a mb for each greeting, forward activated by each button to go to each mb.

other advice, imbed VM is chit, do not sell it. I think I have sold the same one 5 times now since everyone upgrades.

 

[ZebrAYA]

For the very small business i suggest using solutions base on IP 500 rather than IP SOE

Many of our traditional analog customers are very small business (4x8, 4x12, 6x16, 8x24 etc...)

The IP 500 allow you to start from zero, just having lan and wan ports
The IP SOE starts from 4 trunks, and 8 DS, and you can just essentially add PRI and wifi cards.

If you need just 4 extensions you could add only one 8 port analog card or two mini 2-port extension card.

You cand add analog trunks in multiples of 4

Or You can use VCM32 card to allow integration of SIP Voip lines, this can be more efficient that having a vonage (or another provider) box connected via analog trunk.

With vcm, you could even use no analog phone at all, but using IP hardphones on the LAN, which could be added in multiples of ONE.

For auto attendant, the embedded card can perform well at this size.

Since you can save the DS card, and the pro and network license,
I presume you could get this box for 1500 or 2000 with the embedded vm card

So…

4 trnk
8 an ext

Or
4 trnk
2 an ext 2an ext

Or
4trnk
VCM32 2and ext


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