IP Office - rotating receptionist

[colotom]

Hi...

I have a client that would like to have a rotating receptionist on a daily basis. I've gotten it to work somewhat by adding a "follow me here" and a "follow me cancel" button on each person's phone. It works for the most part, but it isn't consistent enough to have it as a permanent solution.

Currently, the receptionist's extension (100) is inluded in the Main Hunt Group. The incoming call gets forwarded to whomever has the "follow me here" button activated. Problems arise when people have to switch during the day and someone else has to fill in. Sometimes 100 doesn't get forwarded properly.

Is there a better way to accomplish this, or is it beyond the capabilities of the system (IP406v2)?

Thanks for your insights..

Tom

 

[Telecomboy]

Instead of pointing reception calls to x100, create a hunt group for reception and just have users then log-in/log-out as needed.

 

[colotom]

Ok, I added potential members to our existing Receptionist HG, and changed the button from Follow Me Here/Cancel to Hunt Group Enable/Disable. I assume this is what you meant.

We'll give it a go and see what happens.

Thank-you for your fast reply!

Tom