IP Office Rebooting on Incoming Call 2

[ben694]

Hey guys,

I'm having a really strange issue with a customer. Whenever they get an incoming call, the receptionist will answer it, and then hit the transfer button. When she starts to dial the extension to transfer to, the IP Office crashes and takes about 2-3 minutes to reboot, and the call is lost. It only does this when transferring an outside call, and does it no matter which phone they actually answer the call on.

I made two recent additions to their system that may have something to do with it. I set up voicemail-to-email, and I replaced a 1408 digital phone with a 9641G. How I did this was I renumbered the user's extension to a new one (so they could still use that port), and then created a new user/h323 extension with his old extension. This is when the issue started, so I deleted his extension/user, and the issue went away. Figuring this was something weird, I just assigned him a new extension number, then created a user with his old extension and set a call forward unconditional to his new extension. I did a test call, and successfully transferred the call without the system dying.

I thought all was well and dandy until I got a call from the owner saying it started again. Any ideas what it could possibly be?

 

[hawks]

Not sure how the programming changes would have caused that issue maybe just coincident. But I have had similar issues that were caused by the system not being grounded properly.

 

[Gunnaro]

Pretty hard to guess.
Need to know more about the system, like version, etc.

Do you have a monitor trace of this happening?


Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[ben694]

Unfortunately I don't have a monitor trace, I'm working on this system remotely (although I made these changes while on site yesterday). Version is 9.0.300.941, essentials edition.

 

[ben694]

I think I figured it out. They are answering the call on 1400 series phones, and I phone this technical bulletin:

http://origin-support.avaya.com/css/P8/documents/100181769.

See JIRA number IPOFFICE-68181. They are using line appearances, I'm 99% sure updating the system will fix the issue. Will update..

 

[tlpeter]

I gave you a star for searching, finding and probably solving the problem.
These steps are rarely taken these days by most people.


BAZINGA!

I'm not insane, my mother had me tested!

 

[PhoneGuy61]

Amen to that brother!!

 

[Gunnaro]

Have a star from me as well.
You are probably right about this being Line appearance issue.
Remove them, they cause nothing but trouble.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam