Hey guys,
I'm having a really strange issue with a customer. Whenever they get an incoming call, the receptionist will answer it, and then hit the transfer button. When she starts to dial the extension to transfer to, the IP Office crashes and takes about 2-3 minutes to reboot, and the call is lost. It only does this when transferring an outside call, and does it no matter which phone they actually answer the call on.
I made two recent additions to their system that may have something to do with it. I set up voicemail-to-email, and I replaced a 1408 digital phone with a 9641G. How I did this was I renumbered the user's extension to a new one (so they could still use that port), and then created a new user/h323 extension with his old extension. This is when the issue started, so I deleted his extension/user, and the issue went away. Figuring this was something weird, I just assigned him a new extension number, then created a user with his old extension and set a call forward unconditional to his new extension. I did a test call, and successfully transferred the call without the system dying.
I thought all was well and dandy until I got a call from the owner saying it started again. Any ideas what it could possibly be?
I'm having a really strange issue with a customer. Whenever they get an incoming call, the receptionist will answer it, and then hit the transfer button. When she starts to dial the extension to transfer to, the IP Office crashes and takes about 2-3 minutes to reboot, and the call is lost. It only does this when transferring an outside call, and does it no matter which phone they actually answer the call on.
I made two recent additions to their system that may have something to do with it. I set up voicemail-to-email, and I replaced a 1408 digital phone with a 9641G. How I did this was I renumbered the user's extension to a new one (so they could still use that port), and then created a new user/h323 extension with his old extension. This is when the issue started, so I deleted his extension/user, and the issue went away. Figuring this was something weird, I just assigned him a new extension number, then created a user with his old extension and set a call forward unconditional to his new extension. I did a test call, and successfully transferred the call without the system dying.
I thought all was well and dandy until I got a call from the owner saying it started again. Any ideas what it could possibly be?