IP Office r8.1.63 basic edition lines won't hang up 1

[IPOguy]

I have a customer with the basic version r8.1.63 with a combo card, 5 phones and 3 lines, when voicemail answers calls it will not release the line unless you phisically pickup the phone on that line and hang up, I have checked the system and even downgraded to 8.1.57 thinking it might be a release issue, any help would be appreciated

 

[montyzummer]

is it analogue lines ?

if it is get your line provider to set open loop disconect to 800m/s and set the IPO to 500m/s( usually default) , In my experience ring the telco and ask what they are set to first then tell them you want the change making.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[IPOguy]

yes analog lines, it only happens when the voicemail answers the call, when the person answers and hangs up it works fine.

 

[montyzummer]

Ok so try the above , the vm is not seeing a valid disconnect signal from the network.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[IPOguy]

unfortunately I just talked with the bell guy, I beleive he thinks I am talking greek

 

[tlpeter]

This has to do with timer.
Adjust the disconnect clear timer to the right time and test.

BAZINGA!

I'm not insane, my mother had me tested!

 

[montyzummer]

im using uk terms but as tlpeter has pointed out it may be disconnect clear , just tell the guy at bell to change the timer that sends the disconnect signal down the line to 800m/s , or play with the setting on the ipo and hope you get lucky ,go up and down in 100m/s jumps.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[atcom]

Also make sure the Telco is not providing voicemail MWI on the lines.

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM