IP Office R7 CANNOT DIAL 936 local area codes

[tcolca]

IP Office R7
IP500 V2

936, 281, 832, and 713 are local area codes. We have 10 digit dialing.

Users are able to make calls out to 281,832, and 713, but cannot dial 936-xxx-xxxx.

Shortcode:
9N
Dial
N
50:MAIN


ARS 50:MAIN

9N DIAL Nsi123456e line group 0 (PRI)


I am able to make calls to 936 by dialing shortcode *55
*55
DIAL
936-123-4567
line group 0

 

[amriddle01]

You need to add 99N Dial 9N as your current code is stripping the 9

 

[amriddle01]

To both system and ARS though

 

[tcolca]

Okay, I will give it a shot.

 

[amriddle01]

In fact ARS needs to be 9N dial 9N, the system will strip one 9 leaving the other intact

 

[tcolca]

I added shortcode 99N
dial 9N
line group ARS50:Main

AND I added the same in ARS

I get the same problem...
When dialing, I am able to dial 9+9+3..as soon as I hit the 3 it rings and an error message from the telco is played.

Does the same thing need to be in both the shortcode and in ARS?

 

[amriddle01]

Look up, you need 9n dial 9n in the ARS, not just n