IP Office R10, Users in Multiple Hunt Groups

[94astro]

Hello Pros,

I have a system that I'm configuring here at our office. This client has 100+ DID's which will all go to VMPro auto attendant modules. There will be 6 different modules that the various numbers will be pointing to.

Option 2 in all modules needs to ring a single group of phones with the same users. Users will log in and out of this group. When all users are logged out, the outside caller should be routed to an external answering service. The problem is each of the 6 different 'brands' needs to go to a different external answering service number.

Does anyone know how this can be accomplished? Will each user need to log into 6 different hunt groups, and log out 6 times as well? Is there a single button that can log them in and out of all groups that they are members of?

 

[AACon]

If you use a huntgroup enable button with no action data, it will take them in and out of ALL the groups they are in.

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[94astro]

Thanks AACon, good info. Not sure it will work in this scenario since it will log them out of other hunt groups like the Page All group. Would be nice if there was a Hunt Group Enable button that you can choose which groups it logs you in and out of.

 

[AACon]

Under the user on menu programming, hunt group, you can select the groups the user can change their membership in. They can then use the status button on their phone to enable and disable membership. Works on 1400, 1600, 9500, 9600 phones.
Also, I re-read your initial setup. You don't need have to have 6 different groups. You could make 6 modules, one for each brand, that all do the exact same thing, except go to a different outside number.
I'm not sure I'd use the route if no one is enabled button. People forget to log out all the time. I would put something in place that is either time based, or a button can be controlled by a manager to set the group out of service. Within vmpro you can check the group status (or time) and send to the appropriate answering service without hitting the group.

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[94astro]

OK great, so I can allow the users to only be able to change the status of the 'call center' hunt group or groups. Aside from the calls going to the answering service when everyone is logged out, it is also on a timer (set in the IP Office not VMPro).

In VMPro, would I use the Route Call by Status action instead of a regular Transfer action? It looks like in route call by status, I can set the no answer option to my external number, that's if the system sees a call presented to the group where all members are logged out as a no answer. If this is the case that would work beautifully!

 

[94astro]

I've been testing this scenario. The closest thing that I can find is to use an assisted transfer action. The problem is my hunt group needs queuing on, so the assisted transfer does not see all users logged out as busy. If I turn queuing off it works fine.

Is there a way to have a hunt group have queuing on, but be recognized as busy when all users are logged out?

 

[amriddle01]

No, you are telling the system to hold the call on that group, someone may log in while it's queuing for all the system knows

 

[94astro]

OK got it, thanks for the info. It looks like I'm going to use a Hunt Group Enable button with no action like AACon said, so when they log out, they will log out of all 6 hunt groups. They need to be able to answer a hunt group for calls from the gate at all times, so I'll make a feature key for a workaround. Not sure if I can make a workaround so logged out users can receive a Dial Page thru their phone's speakers.