IP OFFICE PROGRAMMING to Auto Answer and hold or Auto Park a call

[cjfleming]

Has anyone figured out how to auto answer and park a call IP Office Essential Edition R9.0 or R9.1?
Call come into the system via analog trunks, get an announcement, ring phones in a group.
customer want calls to go to hold or park after several rings.
Display as a parked call or other available display alert.
Phone Order people would then take call to answer off of Park / hold / call pick up button/ etc. Basically what ever retrieval method will work.

Currently incoming calls get an announcement and Music on Hold. the phones in the group then continue to ring until answered.
customer wants it to work like the partner ASA card. that is they ring a couple of times, Customer gets announcement and music on hold, call is on hold on a line appearance button to be picked up as order takers complete the previous call.

 

[derfloh]

Let the call go into a hunt group with queueing enabled and enable group announcements with holdmusic. To pick the call program a group button on the phones.

 

[cjfleming]

That it is so simple.
Customer wants calls to ring 2 to 3 time, then go on hold, park or some stat that is not ringing and can be picked up by pressing a programmed button.
While on Hold or Park or whatever state is possible customer gets announcement to thank for calling and then listens to music on hold.
Call Appearance, Line appearance, Park slot or other phone button display ID's call and customer uses button to pick up the call & connect to the waiting call.

The idea is to have the call alert by ringing a few times then answer and put somewhere that is identified by a lighted button that can be pressed to pick up the call.
the initial ring alerts that the call is there to be answered.
the lighted button is to ID where it is sitting
the caller is on hold listening tot he announcement and music on hold while waiting for the user to pick up the call.

Need to have the process set up for 3 incoming analog CO trunks.

Is there a way to initiate a park short code for the trunk that is ringing after a couple of rings to park the call? this would be without using a programmable button.
Can the trunk destination be a park short code?

 

[IPGuru]

Just to clarify


The Customer wants callers to ring for a few seconds but if not answered dump them to a silent button where they can be ignored.
meanwhile if another call comes in it might get lucky & get answered whilst the 1st is still waiting?

I hope I never have to do business with this company, I guess they must have a captive market where callers are considered to be a nuisance ( my local railway station springs to mind as an example - the enquiries office turns of the ringer so that it does not wake the staff).

depending on VM type there are a couple of ways to get the call transferred to a 2nd group that has no members but can be monitored on a button as previously suggested but this is doing the callers a disservice



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