When someone pages, and you are on the phone with an internal or external call, you can hear part of the page . It like it is bleeding through internal to the IP Office users. An outside caller never hears it. The whole page does not come through. What comes through is just portions of the page. Any ideas. It does it any every release of software. We have upgraded, downgraded changed modules. It is always consistent. It is always there.
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IP OFFICE Paging Issue
- Thread starter BGDT
- Start date
kflounders
Programmer
Can you describe your paging?
Is it over the phones or speakers/horns?
Is it over the phones or speakers/horns?
kwing112000
Vendor
It almost sounds like trunks bleeding together or something.
Kevin Wing
ACA- Implement IP Office
Carousel Industries
Kevin Wing
ACA- Implement IP Office
Carousel Industries
kflounders
Programmer
I would think the same, however, he did say that is was on internal calls as well.
SuperJenks
Vendor
If you send an amplified page over a feed with station connections also on the feed, this will cause the paging to bleed into the calls. Or, even if a 4 pair paging cable laying accross a station wire in the ceiling for a phone can also cause this, this also includes outside copper trunks as well. Its hard to say where it is bleeding from. You have some investigative work to do.
- Thread starter
- #7
I got sent out of town so I am pulled of this problem for now. However..I can hear this on just internal calls....possible to have station and paging wire crossing over each other...installed in a former storage closet so all the wiring is jammed together..I cant remember if I tried to power off the Bogen Page unit to see if the problem cleared. I don"t know if I can harm anything if I try to page with it off. If it does clear, I would think wiring is to close or someone ran a speaker tap through some house cable. If it clears after powering off I would disconnect the paging runs one at a time until I find the bad leg. Then run a new run to the first speaker on that wire to see if it stays clear. Maybe I overlooked an easy solution . I will try to investigate more later this week.
- Thread starter
- #9
this is surprising, could you when you are on site disconnect the amplifier from the power and try again if that makes a difference, if it still happens then disconnect the port on the IPO and try again
Joe W.
FHandw., ACA, ACS
If you can't be good, be good at it!
Joe W.
FHandw., ACA, ACS
If you can't be good, be good at it!
- Status