IP Office - NoUser is driving me crazy..

[lcorriveau]

I am having issues with the NoUser account.

When user close Phone Manager, their phones become NoUser.

1. All extensions have a base extension setup
2. We do not use Force Login
3. Other users with the same security rights do not have this issue.

I have tried many scenarios, and the 3-4 users who have this issue will ALWAYS get logged of their extension when they close phone manager.

Any ideas ?? Thank for your help.

 

[gmgbg]

Think they have login/logout ticked in PhoneManager. When startup PM, klick expand and disable this. Think you have to restart IPO for user to be correct logged in to base extension after disabled i PM.

 

[kwing112000]

On the login box for phone manager there is a button to expand. Click that and then uncheck the logout box. i think it is uncheck. i am not in from of it right now. but it is on the login box

 

[lcorriveau]

If I uncheck the Login/Logout, I get a message : Invalid username or password. The user does not have a password, so I leave the field blank. I then set him a password, and entered it in PM, same message again with invalid login or password.

The user is in Agent mode BTW.

Thanks,

 

[ronromano]

Why?

 

[gmgbg]

Think your problem is that when you uncheck login, you can't enter a base extension and and user are currently logged out. Enter the extension login code, default *35*N# to login user, then start PM with login/logout unchecked.

 

[intrigrant]

Make sure the users have either a login code OR the option "forced login" must be ticked.
Do you really need the Agent Mode? This is intended for Call Center agents and Call Center agents must have a login code AND "Force Login" checked if you use the CCC Modules.



NIHIL NOVI SUB SOLE

 

[lcorriveau]

I did forget to mention we are in a Call Center environment, but we are not using CCC. The Agent mode features are need for the Queue tab in VM.