IP Office IP406 1

[nicksmom]

Hi,
I am more familiar with Nortel than Avaya. One of our offices is seriously considering moving from a Nortel Option 11 to the Avaya IP Office IP406. Does it have built in conference bridge, ACD with reports, recording and announcements?
For those of you who have recently installed the IP Office what are you finding? Is it as advertised?
Thanks.
Nicksmom

 

[kompupro]

Nicksmom,

here's your answers:

Does it have built in conference bridge : Yes
ACD with reports : Yes with the CCC software
recording and announcements : Yes with Voicemail Pro

The last two options require software applications running on an external server(workstation).

 

[VOIPeng]

And in terms of conferencing, it can support up to 64 parties in a conference call. Thank you,
Frank Mirecki

 

[AnotherVoipGuy]

My experience is that the Nortel BCM kicks the pants off the Avaya IP Office solution. Per a previous thread the IP Office is a repackaged box from Europe with a short software life. The BCM has been on the market for over 3 years now and has very robust software build. BCM has integrated Voicemail, IP Office has to add an addition server. IP Office IMS only support Microsoft Exchange/Outlook where as the BCM's CallPilot UM support just about everyone out there (6 major vendors at last count). BCM supports Fax messaging, IP Office doesn't. BCM supports a major Call Center (up to 80 active agents) with nice reporting; IP Office requires two more external servers, another point of failure to manage. An example of the BCM feature set: DISA (direct inward system access) is a nice feature to have, the IP Office doesn't support it. BCM offers dual pwr supplies, redundant H/D's, etc... IP Office doesn't have any. I could go on but I think you seen my point.

 

[VOIPeng]

Does the BCM have IP Softphones? Does it support call recording, does it support tenant partitioning? BCM's CallPilot how much is it, expensive upgrade, look at Avaya's UM product for a true UM product, Call Pilot is an IMAP server with an IMAP client, not integrated into Active Directory, doesn't allow you to centralized all of your message stores, or even centralized administration. In additition it doesn't give you the option to get emails read to you via your phone, or printed to a fax. In terms of Call Center, CCC has over 300 reports and give the call center supervisor complete control of their agents. Out of the box the system supports multiple Queues, with approximate hold time and queue position, the IP Office has amazing Call Center features that could only be rivaled it's Big Brother the (MultiVantage/Definity) CMS.

As I (and the rest of North America) sees it as of the last quarter report on IP-PBX's 2 to 150 stations, Avaya is number 1, Nortel has been riding on the coat tails of 3Com and Cisco for the last year, but isn't gaining market share. Thank you,
Frank Mirecki

 

[MrLogical]

Mr. Mirecki, being Canadian I'm surprised you'd spread such mistruths about a Nortel product! But then, I guess I am not surprised to see such a posting from someone who is posted in a testimonial on the Avaya web site...

Your posting contains blatant mistruths and many misleading implications that need to be addressed.

Does the BCM have IP Softphones?
Of course it does.
Does it support call recording,
Yes again
Does it support tenant partitioning?
No. Rarely needed in a system this size.
BCM's CallPilot how much is it,
Why don't you ask your Nortel rep instead of making misleading implications?
expensive upgrade,
Compared to what? What is the value of that misleading implication?
Look at Avaya's UM product for a true UM product, Call Pilot is an IMAP server with an IMAP client,
Who are you to determine what is a "TRUE" UM product? CallPilot (no space, you'd know that if you really knew the product) is just as TRUE if not more as what you know and love. Avaya claims that if voice mails don't get sent to the Exchange server, it isn't UM. That's HOGWASH.
not integrated into Active Directory,
True, not yet. Don't you think the Nortel guys have a lock on that one?
Doesn't allow you to centralized all of your message stores, or even centralized administration.
Bullwacky. It certainly does.
In additition it doesn't give you the option to get emails read to you via your phone, or printed to a fax.
CallPilot can certainly do that.
In terms of Call Center, CCC has over 300 reports and give the call center supervisor complete control of their agents. Out of the box the system supports multiple Queues, with approximate hold time and queue position, the IP Office has amazing Call Center features that could only be rivaled it's Big Brother the (MultiVantage/Definity) CMS.
Oh please. Yeah, I could start llisting features that the BCM has that IP Office doesn't have also. Of course both products have features that the other doesn't. So? You make this statement as if listing a few features makes the the God Of All Boxes! For heavens' sake, this is an AVAYA forum, these are AVAYA readers, and you can see in the chain above that there is a healthy mix of opinions, so PLEASE honor us with useful info, not lists of drivelous features (drivoulous - is that a word? Hmmmm...) For the record, through an odd twist of history, we have one of each. Each has its finer points, but the details your point out are NOT big pluses in everyday life.

As I (and the rest of North America) sees it as of the last quarter report on IP-PBX's 2 to 150 stations, Avaya is number 1,
Oh PLEASE. I'm sure Nortel could drag out numbers to show they're number 1, and Cisco would bang the door down to claim they're number 1, and Mitel and Altigen would file suit in provincial court to discredit all three. Any time a vendor comes to visit ME and puts up a slide of market share numbers I tell them exactly what those numbers are worth.
Nortel has been riding on the coat tails of 3Com and Cisco for the last year,
Now there's a valuable insight. Gosh, is that what they're doing? Riding the coat tails of who? Oh please.
but isn't gaining market share.
Glad you know so much about the market of every company. Don't know about you, but I spend my time doing real work (except to refute postings like yours), not analyzing manipulated inaccurate numbers.
Thank you,
Frank Mirecki
Oh, no, thank YOU, Mr. Mirecki. In the future, can we please use these forums to answer real questions about the product instead of posting advertisements for our favorite vendors?

Oh, and one more thing:
BuckWeet (IS/IT--Manageme) Mar 27, 2003
Not to mention that Nortel is getting out of the PBX business
BuckWeet, your false and useless rumor has as much value as the intelligence level you clearly displayed in posting it.

 

[VOIPeng]

I recommend anyone looking at any small system IP-PBX see a live demo before making any buying decisions and test the features and applications that you want in your Telecommunications System, this way you see it with your own eyes and know yourself that it can live up to the reputation of the Sales Rep selling it to you. Thank you,
VOIPEng

 

[IPGuru]

The IpO does support all the features requested but from experience in the UK ( the home of the IPO development team)I would say that the CCC package is not as robust as most users would require
Hopefully this has been resolved in 1.4 because this is a favorite switch of mine at the moment