IP Office hunt group question 3

[endlesswinter]

I have a situation where calls are presented to the receptionist collectively. The problem with this is when she's on an call she'd like to place the call on hold or park and get the next incoming call. So we tried Collective call waiting and it works, although a new problem arises in that the first call is parked, as a second call comes in she must take that second call, she cant make a quick intercom call to tell someone the call is parked. This is IP Office 8.1

 

[phoneguy610]

Add another intercom key

ddcommllc.com
Avaya/Toshiba/SyntelSolutions

ACIS

"Will work for stars

 

[endlesswinter]

She has 4 call appearance keys.

 

[amriddle01]

She should be able to press the next (3rd) spare appearence key and then dial someone, leaving button 1 holding and 2 alerting



"No problem monkey socks

 

[endlesswinter]

Wow, yes it turns out she was just pressing the BLF key, not intercom then BLF key.

 

[tlpeter]

Put Enable_OTT in the users source number field.

BAZINGA!

I'm not insane, my mother had me tested!

 

[jamie77]

And reserve last CA

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[endlesswinter]

Thank you all, great tips