IP Office - Highlight Numbers in Browser and click-to-call

[flo55y]

Hi Folks,

Please excuse me if this is in the wrong forum - I am very new to PBX/Phone systems.

We have developed a web-based application for Telemarketing outbound calls. We have hooked the system up to Asterisk for click-to-call - which is a good thing. However, we have a client that uses Avaya IP Office and we are struggling to link the system up to the Avaya system - which is a bad thing.

We need to be able to do the following:
The user accesses the client's details in the browser
The user locates the phone number on the the browser screen and clicks it.
The Avaya system is notified and starts a call from the users extention to the number on screen.

Has anyone had any experience in doing this? With the Asterisk system, we have a php script that connects directly to the Asterisk server without an TAPI connectivity etc. Will Avaya IP Office support this or do we have to write something in TAPI.

Does anyone know of a product that will already do this connection of click to call with IP Office?

Thanks very much in anticipation.

Cheers, flo55y.

One day we'll look back on this, laugh nervously and change the subject...

 

[mattKnight]

To be honest, screen scraping the number is not a good way to go! There are too many problems that need to be dealt with

If, as I think you do, have the ability to alter the telephone number to be a hyperlink. I have a solution that will help.

The long version is that you need to develop a TAPI based dialer. This should be able to interface to all sorts of TAPI compliant PBXs.

You then need to write a protocol handler for IE to handle the format of the hyperlink you have for the telephone number eg dial://<number> and use that to pass the number for dialling.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[flo55y]

Hi Matt,

Thanks for this.

Sounds ideal. Any idea how we would go about doing this?

Cheers, flo55y.

One day we'll look back on this, laugh nervously and change the subject...

 

[IPOfficeIreland]

didn't Tom have a similar request a short time ago. Phone dialer pro can do this, but you have to hightlight the number then you can press a short cut key, e.g. CTRL F12 to dial

 

[flo55y]

Hi TheTaker,

I'd like to be able to achieve this for the client where they just have Phone Manager Lite. We've been told that Lite isn't capable of doing this.

Cheers, flo55y.

One day we'll look back on this, laugh nervously and change the subject...

 

[flo55y]

Ok guys,

I've got the Custom URL Protocal Handler installed. And it's working a treat (click on the hyperlink in IE and the specified application kicks off - just notepad at the moment).

So, just need to do the tapi dialer.

Daft question, how do I point the Tapi dialer at IP Office?

Cheers, flo55y.

One day we'll look back on this, laugh nervously and change the subject...

 

[mattKnight]

You need to code a tapi client to connect between the custom protocol handler and the TAPI drivers.

I have a beta available

email me

matt
dot
geek


my email domain is googlemail and that has a com extension


Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[IPOfficeIreland]

@flo55y, phone dialer pro not phonemanager pro of lite. it's a different application, do a google for it.

 

[TomMills]

Matt, going to try the installed on monday, cant remember if i emailed you back?

Will let you know how i get on.

"There's a dog in the New Zealand section

 

[mattKnight]

Hi Tom

Check your email before you go...

I've re-done the installer - yet again (finally it works)

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[TomMills]

will do. nice one.

Thanks Matt

"There's a dog in the New Zealand section