IP Office Customer Call Reporter Wallboard Stats Delay Anyone?

[Ihaditbutitsgone]

Hello,

I have a CCR Enabled Huntgroup and have set-up a Wallboard display which includes basic information such as Availability, Lost Calls, DND etc...
There is no Overflow group to this and there are around 20 members - 10 of which are permanent members and 10 opt in with the button on the handsets duriong heavy periods.

Over the past few weeks we have experienced a lag in the stats updating. An example experienced today is certain member of staff were on a call and then once completed were available. After over 15 seconds the 'Agent State' is still represented as 'Busy Non-Q' and the only way to force this to update is tpo log off the phone and back in - which obviously isnt ideal for a high volume line.

Has anyone experienced this or have any ideas what i can do to resolve?

Thanking you in advance

IP Office Customer Call Reporter 8.0.8.15
Avaya 10.0 (16)
Avaya 5410 handset

 

[DrDrayAvaya]

Hi,

silly question, but what are specs of the server?
what's the makeup of the network? is the server onsite, not in a datacentre offsite connected via WAN etc?

• Hardware Requirements
The following are the minimum requirements for the computer hosting any components of the IP Office Customer Call Reporter server application.

• Processor: Intel Pentium D945 Dual Core or AMD Athlon 64 4000+.

• RAM: 2GB (4GB for optimum operation).

• Free Hard Disk Space: 30GB.

• Additional: CD or DVD drive for software installation.

• If installing a licensed edition of MS-SQL on the IP Office Customer Call Reporter server computer, the separate requirements of the MS-SQL Edition must be meet.

Cheers,

Chris