IP office Contact Center 9.1

[DiaaSoltekJo]

I am facing the following problems in implementing IPOCC 9.1 with IPO 500v2 R9.1:

- When agent trying to log into user interface client, he got this error message "TSRequestJobnFailure() got error:OutOfService"
Then error message "You can not be logged on the phone (Agent Id)! (External Telephony)"
Note: PBX password in the IPOCC UI same System password in the security settings

- I've created topic 705 which routes call to the agent for testing
once i dial 705 from any Extn(ex:4603), i hear dial tones but the call does not reach to the agent.
Call Details report displays the call as follows:
Task Type | Caller/sender | Selected address | Original topic | Connection status | Number of customer records
Telephone | Extn4603 |705 | Test | AbandonedQueued | 1

The following licenses (ADI & PLDS) are applied & Valid on IPO and IPOCC, I need to know if there provisioned licenses don't exist:

- IP Office R9.1 ADI licenses:
Essential
Preffered
Avaya IP endpoints

- IPOCC 9.1 PLDS licenses:
Product Name: CIE
Product Version: 3
Type of License: standard

(FEAT_CIE_CC_BASE30)
(VALUE_CIE_IVR_PORT)
(VALUE_CIE_CC_SUPERVISOR)
(VALUE_CIE_CC_USER_VOICE)
(VALUE_CIE_IVR_CON)
(VALUE_CIE_CC_SERVUSER)
(VALUE_CIE_CC_CLIP)
(VALUE_CIE_PX_IPO)
(VALUE_CIE_CC_MONTELUSER)
(VALUE_CIE_CC_TEAMLEADER)
(FEAT_CIE_CC_UMR)

 

[maapi]

Did you find a solution to this, i am also having this same issue...

iam happy i am here...

 

[janni78]

I assume he has a license CTI-Link Pro in the IPO?!

"Trying is the first step to failure..." - Homer

 

[Seacats]

If you have the CTI license, is TAPI enabled in IPO security settings, it's disabled by default.