IP Office CCR = ANGRY CUSTOMER

[maccabee333]

Hi Guys please HELP!!

Iv got a customer running CCR on a ip 500v2 the CCU is on 7.0.12

CCR 7.0.2.6

The wallboards as soon as they start gettng calls are eating the memory of the machine they are running on.

It doesnt matter what PC or if they are in the same switch as the server.

Does any one know why CCR would cain IE so much????

I cant plug the wallboard in directly to the server as its in a managed office and they have 6 wallboards they need to run.

ANY ideas ??

Thanks,

If only my girlfriend was as usefull as tek-tips

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[maccabee333]

I forgot to mention that as soon as it starts killing IE the wallboards run slow and are delayed by a minute or 2 so are completely useless to them.

Thanks,

If only my girlfriend was as usefull as tek-tips

follow me @LetsSupportNow

 

[hairlessupportmonkey]

sounds like a busy call centre? How many calls / day?

I recommend around 8GB RAM on a hefty server.

ACSS - SME
General Geek

 

[telecomtekperson]

Right, the minimum specs are exactly thst.

 

[hairlessupportmonkey]

ignore minimum specs.

ACSS - SME
General Geek

 

[maccabee333]

hairlessupportmonkey you are spot on. they went from 40 users to 150 in a few weeks but each agent is in like 9 calling groups. They need more staff. The server has 8gb and is a completely dedicated server with win2008 srv pk 2 64 bit.

makes no sense its not all the time. just part way through the day or on a busy day it will just begin to lag sometimes it will be a minute behind others 2-3.

If only my girlfriend was as usefull as tek-tips

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[hairlessupportmonkey]

OK - try 16GB RAM - I bet SQL is screwing it over.

ACSS - SME
General Geek

 

[maccabee333]

Yeah if i look at the process the SQL is huge but cant really do alot about that can i ??

If only my girlfriend was as usefull as tek-tips

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[hairlessupportmonkey]

not really - Ive spent a lot of time on this in the past, hence why we simply dont sell it anymore and sell Chronicall. The only real option is to through more RAM at it.

ACSS - SME
General Geek

 

[maccabee333]

Whats Chronicall ?? iv never heard of that one. is it similar to Tim or Oak or is it more call centre specific.

If only my girlfriend was as usefull as tek-tips

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[amriddle01]

Take a look, it's better than Tim and Oak and CCR come to that, but can work out pricey depending on your setup

http://www.ximasoftware.com/chronicall/

http://www.ipoffice.tel

 

[hairlessupportmonkey]

If you are UK based I can quote you.

ACSS - SME
General Geek

 

[amriddle01]

If you want it done properly, I can quote you

http://www.ipoffice.tel

 

[hairlessupportmonkey]

go away!

ACSS - SME
General Geek