IP Office Caller ID

[tomthevillain]

I have a customer with IP Office 500, R6, and recently the incoming call id has stopped working. We had the customer reboot the control unit and it worked fine for about 3 calls and stopped working. Provider has confirmed that caller ID is being provided?

Is there a patch for this problem or has the control unit malfunctioned?

Thanks,

 

[atcom]

I'd try replacing the Analog Line Card...

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[Westi]

did you program it with a Manager that is somewhere around the R10 mark?
then you might want to check your gains on the line as there was a little bug a while ago that set the gains to something weird and that caused problems. If you program it with the R8 manager that belongs to the release 6 IPO then you should be good on that side and I would start replacing hardware

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.