IP Office - Call appearance buttons for internal calls

[techburgher]

Hello all.

Is there a way to prevent the call appearance buttons from enabling during internal calls? One of our users, a receptionist, has 8 incoming lines and has a hard time distinguishing between internal and external held calls when it is busy.

Thanks!

 

[amriddle01]

They don't "enable" during calls, they are what allows the call to happen, without those buttons she can't make/take calls, with them she can, both internal and external calls will use those buttons. It's hard to fix peoples shortcomings with programming

 

[amriddle01]

I would ask though why she is dealing with so many calls from internal users

 

[sizbut]

What type of type would be useful. On most she can scroll the display to see different call's details without affecting the current call.

Stuck in a never ending cycle of file copying.

 

[techburgher]

On most she can scroll the display to see different call's details without affecting the current call

.

Well, I'll be. I didn't know you could do that.

Thanks!