IP office - basic- in Key mode, Access mail boxes from different extensions ?

[kelltele]

Hello, I am replacing Partner ACS systems with the IP office. I have a doctors office that does not use the auto attendant, rather if incoming calls ring five times the mailbox for station ten answers and takes a message. With Partner that mail box could be accessed by any other station easily. With the IP I dial ICM 777 10# 1234 # and I don't get into mail box 10.
Seems like two different systems, Visual/ICM 777.
Any help would be appreciated its holding up a check. Thank You
P.S. is back round music supported in IP office?

 

[critchey]

In basic mode 777 is to log into your own mailbox 778 is to access other extension's mailboxes. Try 778 10# 1234#.

Background music no music on hold yes.

The truth is just an excuse for lack of imagination.

 

[kelltele]

Thanks Critchey, I did try the Icm 778 10# 1234#, I got the same result as Icm 777.
Is there some setting I have to enable in the Manager or web interface ?
Thanks again.

 

[critchey]

Did you set extension 10's voicemail code to 1234 or are you assuming that is the default? By default there is no password on voicemails in IP office.

The truth is just an excuse for lack of imagination.

 

[joe2938]

I was just thing the same thing critchey

 

[kelltele]

Thank you, I'm using 1416 phones, via visual voice mail I set the password for station 10 to 1234#, when I try to log into it via Icm 778 from another station the system takes me to the mailbox tutorial to set up a new mail box.
Old guy new system thanks for your help.

 

[critchey]

Have you actually "setup" the mailbox before? Basic starts in intuity mode which wants you to record the name for the mailbox the first time you log in to it. So it is quite possible you are logging into 10's mailbox and it is simply asking you to record the name for the mailbox.

The truth is just an excuse for lack of imagination.

 

[Commshark]

This is how the Avaya IP Office basic works. You can login to vm using visual voice with the assigned passcode. If you try to access a mailbox from another ext. or remotely, the ip office voicemail will prompt you to record your name and change your passcode.

http://www.commshark.com

 

[kelltele]

Thank you, commshark, I thought I responded yesterday. Mailbox ten is set up with a name and a greeting, and it is working, after 5 rings it answers, plays the greeting and takes the message
The message wait light comes on, the messages are retrievable from station 10. From any other station I press Icm 778 10# 1234# and I get a new mailbox tutorial.
Going back tomorrow. Question - no other mailboxes are set up only station 10, do I have to initialize the other mailboxes to access messages at station 10. Thank you very much.

 

[critchey]

What versions are you running on your control unit? It seems like something buggy is happening as that is not normal behavior. If ext10 mailbox is setup you should be able to dial in from any mailbox and not be prompted to setup name/greeting. If you are running 9.1.0 (or 9.0.0 or any early release software) upgrade it and see if it resolves the issue. Even if it does not you should upgrade as those releases are just terrible.

As a test setup an Auto attendant with a selector code set to voicemail collect. Then try to log into 10s mailbox that way. That would ensure the system is not logging you into your mailbox but rather extension 10's mailbox.

The truth is just an excuse for lack of imagination.

 

[kelltele]

Thanks Critchy, I'll check the release and run the auto attendant test you mentioned tomorrow or Monday. thanks again.

 

[kelltele]

Thank you all for the help. It turns out the system voice mail was in Intuity mode. In The system settings in manager I changed the voice mail from Intuity mode to IP office mode. That fixed it.
Thank you again. Peace out.

 

[critchey]

Basic mode starts in intuity mode and it should not cause that issue. Good news though that it works for you. Maybe changing modes got it out of some weird mode it was in. Basic mode basically sucks though sadly.

The truth is just an excuse for lack of imagination.